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- Tasks: Support and resolve technical issues in a dynamic, security-cleared environment.
- Company: Join an award-winning managed service provider with a strong reputation.
- Benefits: Up to £35k salary, hybrid work, and opportunities for personal development.
- Other info: Engage in exciting projects and enjoy team activities like football and sim racing.
- Why this job: Be part of a growing team that values collaboration and innovation.
- Qualifications: Experience in a security cleared environment and strong support skills.
The predicted salary is between 35000 - 35000 £ per year.
Up to £35k Permanent, Hybrid 1-2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role.
About the Company: T2M are currently working with an award-winning managed service who recently have won another contract and are now looking to build a new security cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects. A long-established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting IT services, deploying cloud infrastructure, and managing security, communications and much more.
About you: You’ll have experience working in a security cleared environment, either with active SC or have previously been through the security vetting process. You’ll also be a broadly skilled engineer with experience working in a busy support desk as a point of escalation for first line. Ideally, you’ll have experience working with an external EUC/1st line support team and are good at extracting context for ticket resolution from technical and non-technical users, using remote monitoring tools to understand, evaluate and solve technical tickets.
Why you’ll love it here: A solid team can make or break delivery. If you are looking to find a team that will push you to grow and have your back when things get tough, this role is going to tick all your boxes. They’ve more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially, the team plays football, sim racing, some keen runners and has a passion for motorsports.
How to apply: Apply here or search for Sam Birtwistle on a popular social media page that sounds like BLinkedIn where you will find my contact details at the top of my profile page. Don’t worry if your CV isn’t up to date, we’ll deal with that later if needed.
2nd Line Engineer in Birmingham employer: T2M Resourcing
Contact Detail:
T2M Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at T2M. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s projects. Show them you’re not just a fit for the role but also genuinely interested in what they do.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at T2M. Let’s get you that 2nd Line Engineer role!
We think you need these skills to ace 2nd Line Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a security cleared environment. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical issues in the past. We’re looking for engineers who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application, and we promise to review it thoroughly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at T2M Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills relevant to the role. Familiarise yourself with common issues that 2nd Line Engineers face, especially in a security cleared environment. Being able to discuss specific tools and technologies will show that you're not just a candidate, but a knowledgeable professional.
✨Understand the Company Culture
Research T2M and their approach to managed IT services. Knowing about their recent contract wins and team dynamics can help you tailor your responses. Show enthusiasm for their projects and how you can contribute to their growth, especially in areas like digital transformation and service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples from your past experiences where you successfully resolved technical issues or escalated tickets effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
Since the company values teamwork, be ready to discuss how you collaborate with others. Share experiences where you’ve worked closely with first-line support teams or contributed to a project as part of a larger group. Highlighting your ability to work well in a team will resonate with their culture.