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- Tasks: Support and resolve technical issues for users while collaborating with a dynamic team.
- Company: Award-winning managed service provider with a strong reputation in IT solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal development.
- Other info: Exciting growth opportunities in a supportive and family-friendly workplace.
- Why this job: Join a fast-paced environment and make a real impact on digital transformation projects.
- Qualifications: Experience in 1st line support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Permanent, Hybrid 1-2 days a week.
You must have active security clearance or be eligible for security clearance for this role.
T2M are currently working with an award-winning managed service who recently have won another contract and are now looking to build a new security cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects.
A long-established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting IT services, deploying cloud infrastructure, and managing security, communications and much more.
Ideally, you’ll have experience working with an external EUC/1st line support team and are good at extracting context for ticket resolution from technical and non-technical users, using remote monitoring tools to understand, evaluate and solve technical tickets.
They’ve more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities.
You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life.
2nd Line Support Engineer - Remote employer: T2M Resourcing
Contact Detail:
T2M Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Remote
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company's projects. Show them you’re not just a candidate, but someone who’s genuinely excited about their work and ready to contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 2nd Line Support Engineer - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with EUC and ticket resolution, as well as any relevant security clearance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for new projects and digital transformation.
Showcase Your Technical Skills: In your application, don’t forget to mention your experience with remote monitoring tools and your ability to extract context from users. We’re keen on candidates who can evaluate and solve technical tickets effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at T2M Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to EUC and remote monitoring tools. Be ready to discuss specific scenarios where you've successfully resolved tickets, as this will show your practical experience and problem-solving skills.
✨Understand the Company Culture
Research the company’s values and mission. Since they focus on reliability and service delivery, think about how your personal work ethic aligns with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the team.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle certain situations, especially those involving technical issues or customer interactions. Practise articulating your thought process clearly, as this will showcase your analytical skills and ability to communicate effectively with both technical and non-technical users.
✨Show Enthusiasm for Digital Transformation
Since the role involves exciting new projects and digital transformation, express your passion for technology and innovation. Share any relevant experiences or ideas you have about improving service delivery, which will highlight your proactive attitude and eagerness to contribute to their growth.