At a Glance
- Tasks: Lead service delivery, manage client relationships, and ensure top-notch IT support.
- Company: Award-winning managed service provider with a strong reputation in IT services.
- Benefits: Up to £55k salary, hybrid work, and opportunities for personal development.
- Other info: Join a dynamic team with a passion for tech, sports, and personal growth.
- Why this job: Make a visible impact on client success and be part of exciting digital transformation projects.
- Qualifications: Experience in service management roles and active security clearance required.
The predicted salary is between 55000 - 55000 € per year.
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security‐cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more.
Up to £55k. Permanent, Hybrid 1–2 days a week. You must have active security clearance or be eligible for security clearance for this role.
What are we looking for?
- You'll be the person who keeps everything moving and joining, as the project kicks off you'll have the perfect chance to shape the delivery from the outset.
- You'll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs.
- If you're currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you're looking to take broader ownership of service performance and client relationships, this is a natural next move.
What can you expect?
- A solid service function can make or break client relationships. If you're looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes.
- They've more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities.
- You'll be someone that's excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life.
- Socially the team plays football, sim racing, some keen runners and a passion for motorsports.
Service Delivery Manager in West Bromwich employer: T2M Resourcing Ltd
Join an award-winning managed service provider that values your contributions and offers a dynamic work environment where your impact is both visible and appreciated. With a strong focus on employee growth, you will have the opportunity to shape service delivery while enjoying a hybrid work model that promotes work-life balance. Engage with a passionate team that shares interests in sports and technology, all while being part of a company renowned for its reliability and commitment to excellence in IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and client management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved service delivery or managed client relationships in the past. We want to see your impact and how you can bring that to the new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make a difference in service delivery.
We think you need these skills to ace Service Delivery Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing client relationships and service delivery, as well as any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in service management and how they relate to what we do at StudySmarter.
Showcase Your Security Clearance:Since active security clearance is a must, make sure to mention it prominently in your application. If you're eligible for security clearance, let us know how you meet those requirements. We need to ensure compliance from the get-go!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at T2M Resourcing Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery management. Brush up on SLAs, KPIs, and how to manage client relationships effectively. Being able to discuss these topics confidently will show that you're ready to take on the role.
✨Showcase Your Experience
Prepare specific examples from your past roles as a Team Leader, Problem Manager, or similar positions. Highlight how you've successfully managed service desk operations or improved service delivery. Real-life stories resonate well with interviewers.
✨Understand the Company Culture
Research the company’s values and team dynamics. Since they value social activities like football and sim racing, mention any relevant interests you have. This helps demonstrate that you’d fit in well with their team culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the new security-cleared services team and upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals.
