At a Glance
- Tasks: Lead service delivery and manage client relationships in a dynamic tech environment.
- Company: Award-winning managed service provider with a strong reputation for reliability.
- Benefits: Up to £55k salary, hybrid work, and opportunities for personal development.
- Other info: Join a fun team with interests in sports and motorsports.
- Why this job: Make a visible impact on client success and be part of exciting digital transformation projects.
- Qualifications: Experience in service management roles and active security clearance required.
The predicted salary is between 50000 - 55000 € per year.
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security‑cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more.
Up to £55k. Permanent, Hybrid 1–2 days a week. You must have active security clearance or be eligible for security clearance for this role.
What are we looking for?
You’ll be the person who keeps everything moving and joining, as the project kicks off you’ll have the perfect chance to shape the delivery from the outset. You’ll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs. If you’re currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you’re looking to take broader ownership of service performance and client relationships, this is a natural next move.
What can you expect?
A solid service function can make or break client relationships. If you’re looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes. They’ve more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports.
T2M Resourcing is an equal opportunities employer.
Service Delivery Manager employer: T2M Resourcing Ltd
Join an award-winning managed service provider that values your contributions and offers a dynamic work environment where your impact is both visible and valued. With a strong focus on employee growth, you will have the opportunity to shape service delivery from the outset while enjoying a hybrid work model that promotes work-life balance. Engage with a passionate team that shares interests in sports and technology, all while being part of a company renowned for its reliability and commitment to excellence in IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Show off your skills in real-time! If you can, find opportunities to demonstrate your service delivery expertise through case studies or presentations. This will help potential employers see exactly what you bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service management. Think about how you’ve handled client relationships and managed service desk operations in the past. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing client relationships and service delivery, as well as any relevant technical skills. We want to see how you can bridge the gap between technical teams and stakeholders!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your active security clearance or eligibility for it, as that’s a must for us.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage service performance and client relationships. Numbers speak volumes, so if you’ve improved SLAs or KPIs, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at T2M Resourcing Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service delivery management. Brush up on SLAs, KPIs, and how to manage client relationships effectively. Being able to discuss these topics confidently will show that you're ready to take on the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service delivery or led a team. Highlight any achievements that demonstrate your ability to improve processes or enhance client satisfaction. This will help you stand out as a candidate who can make an impact.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on teamwork and social activities like football and sim racing. Mentioning how you align with their culture during the interview can help you connect with the interviewers on a personal level.
✨Ask Insightful Questions
Prepare thoughtful questions about the new security-cleared services team and upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach to service delivery.
