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- Tasks: Support IT services and manage technical tickets in a dynamic environment.
- Company: Award-winning managed service provider with a strong reputation for reliability.
- Benefits: Up to £35k salary, hybrid work, and opportunities for personal development.
- Other info: Team activities include football, sim racing, and a passion for motorsports.
- Why this job: Join a supportive team and work on exciting projects in digital transformation.
- Qualifications: Experience in a security-cleared environment and strong support desk skills.
The predicted salary is between 30000 - 35000 £ per year.
T2M are currently working with an award-winning managed service provider who recently won another contract. They are looking to build a new security‑cleared services team which includes 2nd and 3rd line engineers and infrastructure engineers to support EUC, desk side, infrastructure and networking projects. A long‑established provider of managed IT across both public and private sectors with decades of experience and a reputation for reliability, the business helps clients work smarter and safer by supporting IT services, deploying cloud infrastructure, and managing security, communications and much more.
Up to £35k Permanent, Hybrid 1‑2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role.
What are we looking for?
- You’ll have experience working in a security‑cleared environment, either with active SC or having previously been through the security vetting process.
- Be a broadly skilled engineer with experience working in a busy support desk as a point of escalation for first line.
- Ideally, you’ll have experience working with an external EUC/1st line support team and can extract context for ticket resolution from technical and non‑technical users, using remote monitoring tools to understand, evaluate and solve technical tickets.
What can you expect?
A solid team can make or break delivery. If you are looking for a team that will push you to grow and have you back when things get tough, this role is going to tick all your boxes. They’ve more than doubled their seat count in the last 6 months, won another MOD contract and have a track record in delivery across mid‑market and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You’ll be someone who is excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports.
T2M Resourcing is an equal opportunities employer.
2nd Line Engineer employer: T2M Resourcing Ltd
Contact Detail:
T2M Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at T2M or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in IT support. We recommend practising common interview questions and scenarios related to 2nd Line Engineering to show you’re ready to tackle any challenge.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, let them know why you’re excited about working in a security-cleared environment and how you can contribute to their team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our growing team.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your experience in security-cleared environments and any relevant technical skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for engineers who can think on their feet and resolve issues efficiently, so let us know how you’ve done that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at T2M Resourcing Ltd
✨Know Your Tech Inside Out
As a 2nd Line Engineer, you’ll need to demonstrate your technical prowess. Brush up on your knowledge of EUC, remote monitoring tools, and ticket resolution processes. Be ready to discuss specific scenarios where you've successfully resolved complex issues.
✨Showcase Your Security Clearance Experience
Since this role requires security clearance, be prepared to talk about your experience in a security-cleared environment. Highlight any previous vetting processes you've been through and how they’ve shaped your approach to IT support.
✨Communicate Clearly with Non-Techies
You’ll often be the bridge between technical and non-technical users. Practice explaining technical concepts in simple terms. During the interview, give examples of how you've effectively communicated with users to resolve their issues.
✨Emphasise Teamwork and Adaptability
This role is all about being part of a solid team. Share experiences that showcase your ability to work collaboratively and adapt to fast-paced environments. Mention any projects where teamwork was key to success, especially in high-pressure situations.