Customer Service / Business Administration Assessor (Personal Development Manager) Remote-based with travel Are you an experienced Customer Service professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself? At t2 group, we are proud to have been rated 'Good' by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development. Why join us? · Home-based role with travel · Competitive salary + bonus opportunity · No learner sourcing required
– we provide all learners for you · No sign-up documentation required to complete
– focus on coaching and assessing Who we're looking for At t2 group, we refer to our Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journey—providing expert teaching, coaching, and development support to help them succeed. We have an opportunity for a Qualified Customer Service/ Business Administration Personal Development Manager (Assessor): Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000 If you have at least 2 years of sector experience and want to develop your career, this could be your next step. The role As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI's and will manage your own diary to ensure you achieve these. Key Responsibilities: Engaging with learners and employers on a monthly basis to gain commitment to programme Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards Adhering to Ofsted requirements and best practice for teaching, learning and assessment Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates Carrying out observations of learner practice in their workplace remotely Supporting learners to achieve their maths and English functional skills when required Monitoring and verifying learner off-the-job hours Supporting learners to successfully pass End Point Assessment Adhere to external Awarding Organisation standards and internal quality processes at all times Ensure submission and assessment of learner evidence in a timely manner to show learner progression Complete and submit associated administration accurately and within expected timescales Proactively commit to your own continuing professional development to drive continual improvement Share best practice to improve team performance Foster a collaborative approach across operational, quality and support teams Promote and safeguard learner health and wellbeing Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children. Administration knowledge within the Health & Social Care sector is desirable Benefits of working with t2 group Home based role with travel (mileage paid) Laptop and mobile phone provided 25 days annual leave +
Assessor in London employer: t2 group
t2 Group is an exceptional employer, offering a supportive and flexible work environment for Health and Social Care Assessors in Chester and surrounding areas. With a strong focus on employee wellbeing, generous benefits including a bonus scheme, health cash plan, and 25 days of holiday, we prioritise your growth and work-life balance. Join us to make a meaningful impact while enjoying the advantages of hybrid working and a commitment to professional development.
