Operations Manager in London

Helping leaders evolve faster than the world around them. We are on a mission to impact 1 million leaders at pioneering businesses, whilst building a rule-breaking culture and practice for our people – attracting, growing and rewarding exceptional talent. We specialise in developing leaders in environments of high change, growth and disruption. We work with leaders at scale-ups and pioneering corporates, supporting them in building the great businesses of the future.

We believe in the power of collective brilliance and our signature offering, the Leadership Generator, has been co-created with our brilliant, diverse network of Change Makers. This global network of over 100 experts includes psychologists, neuroscientists and entrepreneurs and supports us in delivering impactful learning experiences. Through programmes, strategic offsites and coaching we are able to support our clients' unique learning needs.

We are a research-led organisation. At the heart of our point of view is a deep understanding of why some leaders and organisations thrive in disruption while others fail. We have spoken to more than 120 organisations of 50 to 120,000 in different industries across the globe to find out what is really going on in the minds of leaders as they navigate a time of unprecedented change and disruption.

Those findings were combined with insights from interviews with over 150 CEOs in the last two years to create a playbook for leaders of the 4th industrial revolution, The Disruptive Leadership Report. The DLR also gave birth to our proprietary model of leadership development.

Our culture is all about collaboration. With a weekly team lunch, annual offsites and regular socials, we take the time to celebrate both small and significant achievements together. We are candid and cherish feedback, encouraging a learning culture in which we all grow with the business.

Requirements

To support this growth we are seeking a dynamic individual to join us as Operations Manager. This role is available on a full-time basis and will suit someone who is used to spinning many plates at once, enjoys creating and improving systems and would thrive in a fast-paced start-up environment.

As Operations Manager you will:

• Be a key player in the programme management office (PMO) in the delivery of our client project plans including: new client onboarding, contracting, scheduling and coordinating global learning programmes, mapping out deliverables & timelines, coordinating between multiple stakeholders across timezones, participant communications and admin support.
• Build and maintain strong trusting relationships with clients, seeking opportunities to grow the accounts and be the point of contact for them.
• Be responsible for programme finances including budgeting, invoicing and spend tracking.
• Ensure all programme reporting documentation is kept up to date.
• Create and deliver client participant reports e.g. 360 feedback and psychometric reporting.
• Maintain positive relationships with our Changemaker network.
• Support with key administrative tasks including calendar management, scheduling, research, deck creation, minute taking etc.

Programme producer:

• Be present for client delivery sessions – both remote and in person – adding some positive energy to the mix.
• Organise and prepare materials, links and tools, printing, kit bags for workshops and make sure these are at the London and regional hubs.
• Set up and break down rooms before and after sessions.
• Support our facilitators in the delivery of our virtual programmes by managing the tech (Zoom / MS Teams / Slido / Miro) and participants communications of all live sessions.
• Time checks and ensure our facilitators do not overrun as well as listening for cues on when breakout rooms will be needed.

We are looking for someone who has:

• 3+ years experience in project management or operations role.
• Experience working in an agency or consultancy with real acumen and understanding for what makes a business successful.
• Equally adept in balancing internal administrative needs and client facing responsibilities.
• Excellent organisational and communication skills who seeks to optimise processes.
• An interest in learning more about the world of leadership development.
• Excited to support a rapidly growing business that sometimes needs everyone to muck in to get the job done.
• A team player who is keen to become a member of a small and friendly team.
• Full of enthusiasm, energy and a self-starter willing to take responsibility for driving projects forward.

Benefits

We play big, move fast, and are involved in some pretty knotty client problems to solve! Creating the conditions and culture where each of us can thrive, feel supported and be excited by what we are shaping individually and as a collective is of primary importance to us.

What we can give you:

• An open, passionate culture, shaped by people who love what we are up to together.
• Living and breathing our values – all in, find the balance, enjoy the journey, care deeply.
• Rapid personal and professional growth enabled by the right level of stretch.
• Opportunity to work alongside world-class leadership development professionals.
• Weekly team lunch on the business and regular social meet-ups and celebrations.

Our offer:

• Base salary £35,000 per annum (dependent on experience).
• Equity discussed after 12 months of continuous employment.
• 27 days holiday and bank holidays.
• Office closed between Christmas and New Year so we can recharge over the break.
• Flexible working: 2 days in our Soho, London office – the rest work from home or our co-working space.
• Learning & Development fund at 2.5% of salary.
• T- NEST company pension (our contribution 5%, your contribution 3%).
• Provision of Mac laptop.
• Company pension.
• Private health insurance.

Hiring process:

For guidance we have a three-stage interview process – throughout the process, you will have the opportunity to meet a number of the team and build the picture.

• A short video from you in response to questions from us (if you are not comfortable with a video, we will find a creative solution for you to show us who you are!) (5 mins).
• Second round chemistry conversation, People & Operations team (20 mins).
• Task ahead of third conversation (2 hours).
• Third 'face-to-face' in our office, T- team (60 mins).

Research shows that some people are less likely to apply for a role unless they are 100% qualified. So, if you think you would be a good fit for this role and you are excited to join T-, then we would love to hear about your experience, skills and passion and why we should hire you!

T- is an equal opportunity employer. We are committed to creating a diverse environment. We welcome applicants from those who are under-represented in our industry.