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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their automotive needs.
- Company: A family-run dealership that values customer care and employee growth.
- Benefits: Competitive hours, comprehensive benefits, and opportunities for career progression.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: IT skills, calm under pressure, and a love for the motor trade.
- Other info: Great environment for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A family-run automotive dealership in Great Bookham is looking for a dedicated Service Advisor to enhance customer satisfaction and loyalty. You will be the first point of contact for customers, assisting with post-sale care and building rapport through excellent communication.
The ideal candidate is IT proficient, calm under pressure, and has a passion for the motor trade. Opportunities for career progression are available as the company values employee development highly. The position offers competitive working hours and comprehensive benefits.
Automotive Service Advisor — Customer Care & Growth Path in Great Bookham employer: T W White & Sons
Contact Detail:
T W White & Sons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor — Customer Care & Growth Path in Great Bookham
✨Tip Number 1
Make sure to research the dealership before your interview. Knowing their values and services will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport with customers. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your IT skills during the interview. Be ready to discuss any relevant software you've used in the past, as being tech-savvy is a big plus in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the team.
We think you need these skills to ace Automotive Service Advisor — Customer Care & Growth Path in Great Bookham
Some tips for your application 🫡
Show Your Passion for the Motor Trade: When writing your application, let your enthusiasm for the automotive industry shine through. Share any relevant experiences or stories that highlight your love for cars and customer service.
Highlight Your Communication Skills: As a Service Advisor, communication is key! Make sure to emphasise your ability to connect with customers and resolve their issues. Use clear and friendly language in your application to reflect this.
Be IT Proficient: Since the role requires IT proficiency, mention any software or tools you’re familiar with. If you’ve used specific automotive service software, definitely include that to show you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at T W White & Sons
✨Know Your Stuff
Familiarise yourself with the automotive industry and the specific services offered by the dealership. Brush up on common customer queries and concerns, so you can demonstrate your knowledge and passion for the motor trade during the interview.
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate customer interactions, which will help you feel more at ease when discussing how you would handle various customer scenarios.
✨Demonstrate IT Proficiency
Since being IT proficient is essential for this role, be prepared to discuss any relevant software or tools you’ve used in previous positions. If you have experience with customer relationship management (CRM) systems, make sure to highlight that, as it shows you can adapt quickly to their processes.
✨Emphasise Your Calmness Under Pressure
Service Advisors often deal with challenging situations. Think of examples from your past where you successfully managed stress or resolved conflicts. Sharing these experiences will illustrate your ability to remain calm and composed, which is crucial for maintaining customer satisfaction.
