At a Glance
- Tasks: Provide exceptional customer service and support customers with their vehicle needs.
- Company: Join a family-run multi-franchise dealership that values its people.
- Benefits: Enjoy generous maternity/paternity leave, discounts, and a supportive work environment.
- Other info: Opportunities for career progression in a dynamic and inclusive workplace.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Great communication skills, team player, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a candidate who prides themselves on great customer service and building customer loyalty within a busy franchised automotive dealership. As a Service Advisor, you will be one of the first team members that customers encounter either in person or on the telephone when organising post‑sale care for their car; and, therefore, you are core to ensuring that customers receive a truly personal, professional experience and positively promoting our company and brand.
It is important that you are adept at remaining calm under pressure; are professional and efficient; have excellent interpersonal communication skills; and understand the importance of coordinating effectively within a team environment. As part of your role, we want to empower you with the knowledge to assist customers along a seamless journey of vehicle ownership. We will support you with ongoing product training and manufacturer specialist knowledge.
Requirements
- A desire to provide great customer service and help educate customers on vehicle service options/requirements
- A keen interest in the motor trade
- Enjoy meeting new people and find it easy to build rapport quickly
- Excellent interpersonal skills both in person and on the telephone
- Self‑motivated and enjoy working as part of a team, supporting colleagues with a can‑do attitude
- Ability to remain calm under pressure
- Shows warmth and is enthusiastic and well‑organised
- Strong IT proficiency and ability to learn new systems quickly
- A valid full driving licence
- Previous experience as a service advisor in the motor trade an advantage but not essential.
We are keen to promote from within the company, so there will also be opportunities for job progression for those that share the passion, drive, and vision of the company. T W White & Sons is a family run multi‑franchise dealership, employing over 100 employees in 6 locations across Surrey and Kent. People are at the heart of our business – both our own staff and our customers, and we believe that only by employing and supporting great colleagues, we will be able to provide an outstanding customer service.
Benefits
- Generous Maternity/Paternity allowance (increasing with length of service)
- Cycle to work scheme
- Company Pension
- Discount on Service, Bodyshop and Parts
- Manufacture new car discount scheme
- Up to £2000 colleague referral scheme
- Employee wellbeing services
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral within our company values and are key to our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief or marital status. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.
Hours
08.00‑18.00 Monday‑Friday; alternate Saturday mornings 08.00 to 13.00. Your average working hours are therefore 47.5.
Service Advisor employer: T W White & Sons Ltd
Join a family-run automotive dealership in Great Bookham, where exceptional customer service is at the heart of our operations. We pride ourselves on fostering a supportive work culture that values employee growth and offers generous benefits such as maternity/paternity leave and a cycle-to-work scheme, making it an ideal place for passionate individuals looking to thrive in the motor trade.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research T W White & Sons, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact for customers, role-play some scenarios with friends or family. This will help you stay calm under pressure and build rapport quickly.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet the team or during interviews, let your passion for customer service shine through. A positive attitude can make a huge difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at T W White & Sons!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond to help customers, especially in a busy environment like an automotive dealership.
Be Personable and Professional:Since you'll be one of the first faces our customers see, it’s crucial to convey warmth and professionalism in your application. Use a friendly tone while maintaining a level of professionalism that reflects our brand.
Demonstrate Team Spirit:We love team players! Share examples of how you've supported colleagues in the past. This shows us you understand the importance of working together to provide great service.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at T W White & Sons Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle service options and requirements. Familiarise yourself with common customer queries and how to address them. This will show that you’re not just interested in the role but also committed to providing excellent customer service.
✨Practice Your People Skills
Since you'll be interacting with customers regularly, practice your interpersonal communication skills. Role-play scenarios with a friend or family member where you handle customer inquiries or complaints. This will help you feel more confident and prepared to build rapport quickly during the interview.
✨Stay Calm Under Pressure
Think of examples from your past experiences where you successfully managed stressful situations. Be ready to share these stories during the interview to demonstrate your ability to remain calm and professional, especially in a busy dealership environment.
✨Show Enthusiasm for the Motor Trade
Express your genuine interest in the automotive industry during the interview. Share any relevant experiences or hobbies related to cars, and highlight your eagerness to learn and grow within the company. This enthusiasm can set you apart from other candidates.
