At a Glance
- Tasks: Provide exceptional customer service and support customers with their vehicle needs.
- Company: Join a family-run dealership that values people and teamwork.
- Benefits: Generous parental leave, cycle scheme, pension, and discounts on services.
- Other info: Opportunities for career progression in a supportive environment.
- Why this job: Be the friendly face of our dealership and make a real difference for customers.
- Qualifications: Great communication skills, team player, and a passion for the motor trade.
The predicted salary is between 24000 - 36000 € per year.
We are looking for a candidate who prides themselves on great customer service and building customer loyalty within a busy franchised automotive dealership. As a Service Advisor, you will be one of the first team members that customers encounter either in person or on the telephone when organising post-sale care for their car; and, therefore, you are core to ensuring that customers receive a truly personal, professional experience and positively promoting our company and brand.
It is important that you are adept at remaining calm under pressure; are professional and efficient; have excellent interpersonal communication skills; and understand the importance of coordinating effectively within a team environment. As part of your role, we want to empower you with the knowledge to assist customers along a seamless journey of vehicle ownership. We will support you with ongoing product training and manufacturer specialist knowledge.
Requirements
- A desire to provide great customer service and help educate customers on vehicle service options/requirements
- A keen interest in the motor trade
- Enjoy meeting new people and find it easy to build rapport
- Excellent interpersonal skills both in person and on the telephone
- Self-motivated and enjoy working as part of a team, supporting colleagues with a can-do attitude
- Ability to remain calm under pressure
- Shows warmth and is enthusiastic and well organised
- Strong IT proficiency and ability to learn new systems quickly
- A valid full driving license
- Previous experience as a service advisor in the motor trade an advantage but not essential
We are keen to promote from within the company, so there will also be opportunities for job progression for those that share the passion, drive, and vision of the company. T W White & Sons is a family run multi franchise dealership, employing over 100 employees in 6 locations across Surrey and Kent. People are at the heart of our business - both our own staff and our customers, and we believe that only by employing and supporting great colleagues, we will be able to provide an outstanding customer service.
Benefits
- Generous Maternity/Paternity allowance (increasing with length of service)
- Cycle to work scheme
- Company Pension
- Discount on Service, Bodyshop and Parts
- Manufacture new car discount scheme
- Up to £2000 colleague referral scheme
- Employee wellbeing services
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral within our company values and are key to our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief or marital status. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development.
Hours: Monday-Friday; alternate Saturday mornings 08.00 to 13.00. Your average working hours are therefore 47.5.
Service Advisor in Great Bookham employer: T W White & Sons Ltd
T W White & Sons is an exceptional employer that prioritises both employee and customer satisfaction within a supportive, family-run environment. With a strong focus on professional development, generous benefits, and a commitment to inclusivity, we empower our Service Advisors to thrive in their roles while fostering a culture of teamwork and respect. Join us in delivering outstanding service and enjoy the opportunity for career progression in a dynamic automotive dealership across Surrey and Kent.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Great Bookham
✨Tip Number 1
Get to know the company inside out! Research T W White & Sons, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate those tricky customer interactions. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Be ready to share your stories! Think of examples where you've gone above and beyond for customers or worked well in a team. These real-life experiences will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor in Great Bookham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your ability to build rapport and provide a personal touch.
Keep It Professional Yet Friendly:Your application should reflect the professional yet warm approach we value at StudySmarter. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you might interact with our customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention specific skills and experiences that align with what we’re looking for, like your ability to stay calm under pressure or your enthusiasm for the motor trade.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're genuinely interested in joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at T W White & Sons Ltd
✨Know Your Stuff
Make sure you brush up on the basics of vehicle service options and requirements. Familiarise yourself with common customer queries and how to address them. This will show that you're not just interested in the role, but also committed to providing top-notch customer service.
✨Showcase Your People Skills
Since you'll be the first point of contact for customers, practice your interpersonal communication skills. Think about examples from your past experiences where you've built rapport quickly or resolved a customer issue effectively. This will help you demonstrate your ability to connect with people.
✨Stay Calm Under Pressure
Prepare for potential scenarios where things might get hectic. Think of ways to keep your cool and manage stress during busy times. You could even role-play with a friend to simulate high-pressure situations and practice your responses.
✨Emphasise Team Spirit
Highlight your ability to work well within a team. Share examples of how you've supported colleagues in the past or contributed to a positive team environment. This will resonate well, as the company values collaboration and a can-do attitude.
