Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Tackle technical challenges and resolve complex IT issues for key clients daily.
- Company: Join a dynamic team dedicated to exceptional customer service and technical support.
- Benefits: Enjoy flexible working, 23 days off plus birthday, and funded training opportunities.
- Why this job: Perfect for tech-savvy problem solvers who thrive in a collaborative environment.
- Qualifications: Must have 18 months of service desk experience and strong Microsoft skills.
- Other info: Participate in social events and charity days while enhancing your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a skilled and resourceful 3rd Line Service Desk Analyst to join our team. No two days will be the same as you dive headfirst into technical challenges, using a mix of creativity and technical acumen to resolve a wide range of issues. If you’re a tech-savvy problem solver with a passion for customer service, this is the role for you!
What will your day to day look like?
You will be working within a team of 10 individuals supporting 20 of our key clients.
Responding to escalated technical support tickets from the 1st Line Service Desk, promptly addressing user inquiries, troubleshooting incidents, and resolving complex IT issues.
Conduct in-depth analysis and diagnosis of user-reported problems, utilizing appropriate troubleshooting techniques and tools to identify the root cause.
Provide technical expertise and guidance to end-users, offering clear instructions, step-by-step guidance, and workarounds to resolve issues, either remotely or on-site if required.
Document all incidents, problem resolutions, and troubleshooting steps in the ticketing system accurately and comprehensively, ensuring proper tracking and knowledge sharing.
Monitor system performance and proactively identify potential issues or areas for improvement, suggesting and implementing appropriate measures to maintain optimal system functionality and performance.
Contribute to continuous improvement initiatives, participating in team meetings, sharing feedback, and providing recommendations to enhance the overall service desk performance.
To be successful in this role you must have:
Previous service desk experience, we are looking for a minimum of 18 months
Strong technical Microsoft experience
Great communication skills
Exceptional customer Service skills
What we offer
23 Days + birthday off
BUPA Cash Plan
50% Flexible working
Work from Home Allowance
Charity days off (2 days a year)
Training by professional and courses funded
3 Social events a year
Third Line Service Desk Analyst employer: T-Tech
Contact Detail:
T-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common technical issues and solutions that 3rd Line Service Desk Analysts typically encounter. This will not only boost your confidence but also prepare you for the types of challenges you'll face in the role.
✨Tip Number 2
Brush up on your communication skills, especially in explaining complex technical concepts in simple terms. Being able to convey information clearly to end-users is crucial for success in this position.
✨Tip Number 3
Engage with online communities or forums related to IT support and service desk roles. Networking with professionals in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest Microsoft technologies and tools, as strong technical experience in this area is a key requirement. Consider taking relevant online courses or certifications to enhance your knowledge.
We think you need these skills to ace Third Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous service desk experience, particularly any roles where you resolved technical issues. Emphasize your strong Microsoft skills and customer service experience to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and customer service. Provide specific examples of how you've successfully handled escalated support tickets or complex IT issues in the past.
Showcase Technical Acumen: When detailing your experience, include specific troubleshooting techniques and tools you have used. This will demonstrate your technical expertise and ability to analyze and diagnose user-reported problems effectively.
Highlight Team Collaboration: Mention any experiences where you contributed to team meetings or continuous improvement initiatives. This shows that you are a team player who values feedback and collaboration, which is essential for this role.
How to prepare for a job interview at T-Tech
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially with Microsoft products. Highlight specific examples of how you've resolved complex IT issues in the past, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service Experience
Since exceptional customer service skills are crucial for this role, share anecdotes that illustrate your ability to handle user inquiries and provide clear instructions. This will show that you understand the importance of user satisfaction.
✨Demonstrate Team Collaboration
Talk about your experience working within a team, especially in a service desk environment. Mention how you’ve contributed to team meetings or continuous improvement initiatives, as this aligns with the company's focus on teamwork.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to troubleshoot a hypothetical issue. Practice articulating your thought process clearly and step-by-step, as this will showcase your analytical skills and technical acumen.
