At a Glance
- Tasks: Support key clients with technical expertise and build trusted relationships.
- Company: Join T-Tech, a people-first tech company focused on quality and collaboration.
- Benefits: Competitive salary, pension scheme, 23 days holiday, and continuous learning opportunities.
- Other info: Enjoy fun team events and a culture that values your voice.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong knowledge of Microsoft technologies and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
If you are an engineer who enjoys autonomy, visibility, and building trusted client relationships, this is an opportunity to step into a genuinely impactful position. We are looking for a confident and technically capable Field Engineer to support key clients across Berkshire and Wiltshire. This is not simply a reactive support role. You will be relied upon to maintain stable, high‑performing environments while acting as a trusted technical partner to your clients. You will serve as the link between client sites and internal teams, combining strong troubleshooting capability with clear communication and excellent service delivery.
What Your Day‑to‑Day Will Look Like
- You will be part of a collaborative team, supporting our strategic client accounts.
- Managing escalated technical support tickets from 1st Line, resolving more complex issues.
- Conducting thorough root cause analysis rather than applying short‑term fixes.
- Supporting users remotely and attending site visits when required.
- Providing clear technical guidance and practical solutions to end users.
- Accurately documenting incidents and resolutions within the ticketing system.
- Monitoring system performance and proactively identifying areas for improvement.
- Contributing ideas to improve processes and overall service delivery.
Why Join T‑Tech?
- We are building a team of people who care about quality, ownership and doing the right thing.
- Work with clients who value expertise and partnership.
- Be trusted with responsibility, not micromanaged.
- Contribute ideas that genuinely influence how we improve.
- Develop your technical and professional skills in a growing organisation.
- Be part of a collaborative, high‑performing team.
We believe in creating an environment that is both challenging and rewarding. Growth at T‑Tech is not just about the business – it is about the people within it.
Requirements
- Have strong knowledge of the Microsoft stack, including Microsoft 365, Azure AD, Intune, Entra ID, Windows Server and core networking fundamentals.
- Thrive in a client‑facing environment.
- Communicate technical concepts clearly and professionally to both technical and non‑technical stakeholders.
- Enjoy ownership and accountability.
- Work well independently while contributing to a wider technical team.
- Take pride in delivering high standards of service.
- Appreciate variety and structured problem‑solving.
Benefits
We believe people perform at their best when they feel supported, valued and challenged. Here's what that looks like at T‑Tech.
- Reward: Competitive salary based on your experience and technical expertise. Pension scheme after 3 months, with T‑Tech matching contributions up to 4%. Life assurance at 3 × your salary to provide financial security for your family. Income protection to support you in the event of long‑term illness.
- Time to Recharge: 23 days holiday plus your birthday off. A culture that respects balance. We work hard, but sustainably.
- Growth & Development: Access to continuous learning, including CBT Nuggets. Exposure to modern Microsoft technologies and real‑world projects. The opportunity to work alongside experienced consultants and engineers. Clear and genuine career progression pathways. We promote capability and ambition.
- Your Voice Matters: Friday Pulse to regularly check in on wellbeing and engagement. Suggestion Box platform so your ideas influence how we improve. Open communication with leadership. We listen and we act.
- Culture & Community: Quarterly social events, such as go‑karting, games nights, boat parties, Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together.
- Health & Wellbeing: Medical cashback scheme with BUPA. A supportive, people‑first environment.
IT Field Engineer - Berkshire in Newbury employer: T-Tech
At T-Tech, we pride ourselves on fostering a supportive and collaborative work environment where IT Field Engineers can thrive. With a focus on professional growth, competitive benefits, and a culture that values employee input, you will have the opportunity to develop your skills while building meaningful relationships with clients across Berkshire and Wiltshire. Join us to be part of a team that genuinely cares about quality and ownership, ensuring that your contributions make a real impact.
