At a Glance
- Tasks: Provide advanced technical support and manage complex infrastructures in a collaborative team.
- Company: Join a dynamic MSP environment with a focus on innovation and teamwork.
- Benefits: Enjoy 23 days annual leave, flexible working, and fully funded training for career growth.
- Other info: Participate in fun company events and give back with paid charity days.
- Why this job: Deepen your expertise while making a real impact on customer satisfaction and operational excellence.
- Qualifications: 3+ years in IT support, strong virtualisation skills, and relevant certifications required.
The predicted salary is between 49500 - 60500 £ per year.
Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career? Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.
Key Responsibilities
- Advanced Technical Support
- Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues.
- Identify root causes, evaluate solutions, and implement robust, long-term fixes.
- Ensure issues are fully resolved with no downstream impact.
- Analyse trends and recurring incidents, implementing preventative measures.
- Infrastructure & Cloud Management
- Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance.
- Drive improvements in platform reliability, scalability, and security.
- Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment.
- Service & Operational Excellence
- Follow best practice processes for incident, problem, and change management.
- Continuously improve service desk processes, tooling, and knowledge sharing.
- Contribute to operational efficiency through standardisation and automation.
- Customer Engagement
- Act as a technical escalation point for customers, ensuring a professional and high-quality experience.
- Build strong relationships through clear communication and technical expertise.
- Ensure customer satisfaction through timely and effective resolution.
- Documentation & Reporting
- Accurately log and manage incidents within the service management system.
- Maintain clear documentation of fixes, processes, and time tracking.
- Team Development & Mentoring
- Support and mentor Service Desk Analysts and Engineers.
- Share knowledge to improve first-time fix rates and team capability.
- Take ownership of your professional development, including certifications and ongoing learning.
Requirements
- We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.
- Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies.
- Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment.
- Hands-on experience working within an ITIL-aligned service environment.
- Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments.
- Experience managing Microsoft Exchange (both Online and on-premises environments).
Benefits
- 23 days annual leave plus your birthday off, because your time matters.
- BUPA Cash Plan to support your health and wellbeing.
- 50 percent flexible working, giving you real balance and autonomy.
- Work from home allowance to help cover your home office costs.
- Two paid charity days each year, so you can give back to causes you care about.
- Fully funded training and professional development to support your long-term career growth.
- Three company social events per year, designed to connect, celebrate and have fun as a team.
Network Engineer (Senior) in London employer: T-Tech
T-Tech is an excellent employer for those seeking a dynamic role as a Field Engineer in West England, offering a hybrid working pattern that promotes work-life balance. With a strong focus on employee growth through ongoing training and a supportive work culture, T-Tech ensures that its team members are equipped to deliver exceptional service while enjoying competitive benefits, including medical cash support. Join us to be part of a company that values technical curiosity and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer (Senior) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what T-Tech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges T-Tech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at T-Tech!
✨Direct Apply to T-Tech
Let's not forget to apply directly through the T-Tech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Engineer (Senior) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at T-Tech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at T-Tech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at T-Tech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
