At a Glance
- Tasks: Champion the Halo platform, driving automation and AI innovation to enhance service operations.
- Company: Join T-Tech, a fast-growing IT consultancy with a vibrant culture.
- Benefits: Enjoy competitive salary, 23 days holiday, and a supportive work-life balance.
- Other info: Engage in fun team events and enjoy clear career progression opportunities.
- Why this job: Make a real impact by transforming service delivery through cutting-edge technology.
- Qualifications: Experience with Halo PSA or similar platforms and a passion for automation.
The predicted salary is between 45000 - 55000 £ per year.
Be the driving force behind the future of service automation. At T-Tech, we're looking for a Halo Analyst / Platform Champion who is passionate about transforming service operations through automation, AI, and continuous improvement. This is not a traditional support role – it's an opportunity to take ownership of a business-critical platform, shape its future direction, and deliver meaningful change across the organisation.
You'll be the internal champion for Halo PSA, working closely with stakeholders across Service Desk, Operations, and Service Management to ensure the platform continues to evolve, scale, and deliver value. With the support of external Halo specialists, you'll define the roadmap, prioritise enhancements, and lead initiatives that improve efficiency and reduce manual effort.
If you enjoy solving problems, driving innovation, and seeing the direct impact of your work on business performance, we'd love to hear from you.
What You'll Be Doing
- Champion Halo PSA
- Act as the internal owner and advocate for Halo PSA.
- Ensure the platform aligns with T-Tech's operational and service objectives.
- Promote best practices and maximise platform adoption across the business.
- Lead the Halo Roadmap
- Define, prioritise, and manage the Halo development roadmap.
- Work closely with external Halo partners to deliver enhancements and new functionality.
- Ensure platform developments deliver measurable business value.
- Drive Automation & AI Innovation
- Lead initiatives focused on automation, AI adoption, and intelligent workflows.
- Implement solutions such as automated triage, intelligent ticket routing, and workflow optimisation.
- Identify opportunities to reduce manual effort and improve service delivery.
- Deliver Efficiency & Scale
- Drive improvements that increase productivity and operational efficiency.
- Reduce reliance on manual processes and first-line intervention.
- Support the organisation's growth through scalable service management practices.
- Collaborate Across the Business
- Partner with Service Desk, Operations, and Service Management teams.
- Gather feedback, understand challenges, and translate requirements into platform improvements.
- Ensure Halo supports real-world operational needs.
- Continuous Improvement
- Monitor platform performance and governance.
- Identify opportunities for optimisation and enhancement.
- Keep Halo evolving to meet changing business requirements.
Requirements
What We're Looking For
- Strong experience working with Halo PSA or a comparable ITSM platform.
- Proven experience delivering automation initiatives and workflow improvements.
- Understanding of AI-driven service management and modern service desk technologies.
- Ability to define platform strategy and direction without necessarily being the hands-on technical implementer.
- Excellent communication and stakeholder management skills.
- A proactive, improvement-focused mindset.
Desirable Experience
- Experience within an MSP or IT services environment.
- Experience working with external vendors or platform implementation partners.
- Exposure to service management frameworks and best practices.
What Success Looks Like
- Halo delivers measurable efficiency gains and cost savings.
- Manual first-line triage is significantly reduced through automation.
- AI capabilities are embedded into everyday service operations.
- The Halo roadmap is clearly defined, prioritised, and successfully delivered.
- Service teams are empowered with smarter, more efficient processes.
What we can offer you
- Competitive salary based on your experience and technical expertise.
- Pension scheme after 3 months, with T-Tech matching contributions up to 4%.
- Life Assurance at 3x your salary to provide financial security for your family.
- Income Protection to support you in the event of long-term illness.
- 23 days’ holiday plus your birthday off.
- A culture that respects balance. We work hard, but sustainably.
Growth & Development
- Access to continuous learning, including CBT Nuggets.
- Exposure to modern Microsoft technologies and real-world projects.
- The opportunity to work alongside experienced consultants and engineers.
- Clear and genuine career progression pathways. We promote capability and ambition.
Your Voice Matters
- Friday Pulse to regularly check in on wellbeing and engagement.
- Suggestion Box platform so your ideas influence how we improve.
- Open communication with leadership. We listen and we act.
Culture & Community
- We take our work seriously but not ourselves.
- Quarterly social events are part of life at T-Tech. Think go-karting, games nights, boat parties, Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together.
Health & Wellbeing
- Medical cashback scheme with BUPA.
- A supportive, people-first environment.
About T-Tech
At T-Tech, we do more than provide IT support — we become trusted technology partners to ambitious UK businesses. As one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, we specialise in supporting SMEs within the Accountancy and Professional Services sectors. These organisations operate in demanding environments where reliability, security and efficiency are critical. That is where we come in.
We combine technical expertise with commercial understanding to help our clients reduce risk, improve productivity and use technology as a genuine competitive advantage. Our mission is simple: keep UK businesses running smoothly, solve problems decisively and provide proactive, personal service that builds long-term relationships.
What We Do
We deliver expertise across six key service areas: Business Consultancy, IT Support, Technical Consultancy, Cloud, Networks & Security, Intelligent Automation, Communications. This integrated approach means we do not just fix issues — we guide clients strategically as they grow.
Our Values
- Service Centric: We put our customers at the centre of everything we do. We take accountability seriously and consistently deliver on our commitments.
- United: We succeed as a team. We respect different perspectives, communicate openly and support one another to achieve shared goals.
- High Standards: We take pride in our work. We plan thoroughly, continually improve and invest in learning to stay ahead.
- Agile: We adapt quickly and confidently. We manage change with resilience and approach new challenges with a solutions mindset.
Halo Specialist in London employer: T-Tech
At T-Tech, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Halo Specialist, you'll enjoy competitive salaries, generous holiday allowances, and a supportive environment that prioritises your growth through continuous learning and clear career progression pathways. Our vibrant work culture is complemented by engaging social events and a commitment to employee wellbeing, making T-Tech a truly rewarding place to advance your career in IT consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Halo Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at T-Tech on LinkedIn. Ask them about their experiences and any tips they might have for landing the Halo Specialist role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Halo PSA and its features. Be ready to discuss how you can drive automation and AI innovation. Show us your passion for transforming service operations and how you can make a real impact at T-Tech.
✨Tip Number 3
Practice your communication skills! Since you'll be collaborating with various teams, being able to articulate your ideas clearly is key. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable discussing your vision for the Halo roadmap.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining T-Tech and being part of our mission to support UK businesses.
We think you need these skills to ace Halo Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for service automation and AI shine through. We want to see how excited you are about transforming operations and making a real impact!
Tailor Your Experience:Make sure to highlight your experience with Halo PSA or similar platforms. We’re looking for specific examples of how you've driven automation initiatives and improved workflows in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team at T-Tech.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at T-Tech
✨Know Your Halo PSA Inside Out
Before the interview, make sure you have a solid understanding of Halo PSA and its functionalities. Familiarise yourself with its features, benefits, and how it aligns with T-Tech's operational goals. This will help you demonstrate your passion for the platform and your ability to champion it effectively.
✨Showcase Your Automation Experience
Be prepared to discuss specific examples of automation initiatives you've led or contributed to in the past. Highlight how these projects improved efficiency and reduced manual effort. This will show that you not only understand the importance of automation but also have hands-on experience driving innovation.
✨Engage with Stakeholder Management
Since the role involves collaborating with various teams, think about how you've successfully managed stakeholder relationships in previous roles. Be ready to share stories that illustrate your communication skills and your ability to gather feedback and translate it into actionable improvements.
✨Emphasise Continuous Improvement Mindset
T-Tech values a proactive approach to improvement, so come prepared with ideas on how you would monitor platform performance and identify optimisation opportunities. Discuss any frameworks or methodologies you’ve used in the past to drive continuous improvement, as this will resonate well with their culture.
