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For Companies At a Glance
- Tasks: Solve diverse technical challenges and provide exceptional support to clients across London.
- Company: Join T-Tech, a fast-growing IT consultancy with a focus on innovation and customer care.
- Benefits: Enjoy 23 days off, flexible working, training opportunities, and charity days.
- Why this job: Make a real impact by helping businesses thrive through technology and teamwork.
- Qualifications: 2+ years of service desk experience and strong Microsoft technical skills required.
- Other info: Dynamic team environment with regular social events and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a hands-on problem solver who thrives on variety? We’re looking for a skilled and resourceful Field Engineer to join our team. In this role, no two days are alike — you’ll tackle diverse technical challenges, apply creative thinking, and deliver exceptional service to our valued clients. If you’re tech-savvy, adaptable, and passionate about making technology work seamlessly for people, we’d love to hear from you.
What will your day-to-day look like?
- Work as part of a close-knit team of 10, supporting around 20 key clients across London.
- Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
- Diagnose problems through thorough analysis and troubleshooting to identify root causes.
- Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site.
- Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
- Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
- Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.
About T-Tech
T-Tech is a fast-growing IT Consultancy, Support, and Cloud Services provider, delivering tailored solutions to SMEs across the UK, particularly within the Accountancy and Professional Services sectors. Our clients expect proactive, responsive, and reliable support — and that’s exactly what we deliver. We help businesses streamline daily operations, embrace innovation, and drive sustainable growth by reducing risk, improving productivity, and leveraging technology for a competitive edge.
At T-Tech, we’re passionate about keeping UK businesses running smoothly. Whether it’s solving complex technical issues, delivering strategic consultancy, or implementing robust cloud solutions, our focus is always on practical results and exceptional customer care.
Our Values
- Service Centric – We put our customers at the heart of everything we do. We take ownership, honour our commitments, and always go the extra mile.
- United – We succeed as one team. We respect diverse perspectives, communicate openly, and collaborate to achieve shared goals.
- High Standards – We take pride in our work. We plan carefully, pursue continuous improvement, and have an ongoing thirst for knowledge.
- Agile – We adapt quickly to new opportunities and challenges. We stay flexible, resilient, and ready to deliver in an ever-changing environment.
What is the interview Process?
- Telephone conversation with the recruitment manager
- 30 Minutes Microsoft Teams Interview where you will be assessed on your skills
- Complete an online assessment
- 1 hour face to face final stage interview, giving you the opportunity to be introduced to the team and view our offices
To be successful in this role you must have:
- A minimum of 2 years of service desk experience
- Strong technical Microsoft experience
- Microsoft Certifications
- Great communication skills
- Exceptional customer Service skills
What we offer
- 23 Days + birthday off
- BUPA Cash Plan
- 50% Flexible working
- Work from Home Allowance
- Charity days off (2 days a year)
- Training by professional and courses funded
- 3 Social events a year
2nd Line Field Engineer - London employer: T-Tech
Contact Detail:
T-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Field Engineer - London
✨Tip Number 1
Get to know the company before your interview! Research T-Tech, their values, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with 1st and 2nd line issues, brush up on common problems and solutions. Being able to demonstrate your troubleshooting prowess can really set you apart.
✨Tip Number 3
Show off your communication skills! Whether it's during the interview or in your follow-up, make sure you convey your ideas clearly. Remember, you'll need to explain complex tech issues to clients who might not be as tech-savvy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the T-Tech family!
We think you need these skills to ace 2nd Line Field Engineer - London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role of a 2nd Line Field Engineer, so don’t hold back on showcasing your Microsoft skills and any relevant certifications.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your problem-solving abilities and customer service skills can contribute to our team at T-Tech. We love seeing candidates who take the time to connect their experience with what we do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand how you can fit into our close-knit team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at T-Tech!
How to prepare for a job interview at T-Tech
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft products. Be ready to discuss your experience with troubleshooting and resolving IT incidents, as this will be key in demonstrating your capability as a 2nd Line Field Engineer.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical challenges in the past. Think about situations where you diagnosed problems and implemented solutions, as this will highlight your hands-on problem-solving abilities.
✨Communicate Clearly and Confidently
Since great communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help you convey your ideas effectively during the interview and show that you can provide clear guidance to users.
✨Emphasise Team Collaboration
T-Tech values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you contributed to team goals and supported your colleagues, as this will demonstrate that you're a good fit for their close-knit team.
