IT Field Engineer
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IT Field Engineer

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide 2nd line support, troubleshoot complex IT issues, and build strong client relationships.
  • Company: T-Tech is a fast-growing IT consultancy focused on delivering exceptional service to SMEs in the UK.
  • Benefits: Enjoy a pension plan, life assurance, holiday perks, and fun team events like go-karting!
  • Why this job: Join a dynamic team, tackle exciting challenges, and grow your IT skills in a supportive environment.
  • Qualifications: Previous 2nd line support experience and strong IT knowledge are essential; certifications are a plus.
  • Other info: We prioritize your happiness with regular feedback and engaging team activities!

The predicted salary is between 36000 - 60000 £ per year.

Job Title: 2nd Line Service Desk Specialist

Location: Aberdeen

Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key client in Aberdeen.

What will your day to day look like?

  • 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.
  • Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.
  • Relationship Building: Forge strong partnerships with key stakeholders, including the client’s IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.
  • Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.
  • Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client’s IT environment.

About T-Tech

T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our Values:

  • Service Centric: We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
  • United: We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
  • High Standards: We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
  • Agile: We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

Requirements

  • Previous experience in a 2nd line support role, preferably in a fast-paced environment.
  • Proficient knowledge of IT systems, including hardware, software, networks, and servers.
  • Strong analytical and problem-solving skills with the ability to think critically under pressure.
  • Excellent communication and interpersonal skills to effectively interact with clients and team members.
  • Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.
  • IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.

Benefits

  • Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary.
  • Life Assurance: to provide security for your family, 3x salary.
  • Income Protection: to provide an income in the event of long term illness.
  • Holiday: 23 days per year plus your birthday.
  • Learning environment; the opportunity to work alongside experts in the latest technologies.
  • Training: we have CBT nuggets.
  • We care about your happiness: We use Friday Pulse.
  • Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!
  • Medical cashback with BUPA.
  • Exceptional career progression opportunities.

Join our team, and together, we’ll embark on an exciting journey of supporting our key client in Aberdeen, delivering exceptional service, and pushing the boundaries of technical excellence. Apply now to unleash your potential and become an integral part of our Service Desk Team. #J-18808-Ljbffr

IT Field Engineer employer: T-Tech

At T-Tech, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Aberdeen that fosters collaboration and innovation. Our commitment to employee growth is evident through our extensive training programs and career progression opportunities, while our focus on work-life balance is reflected in our generous benefits package, including a pension plan, life assurance, and exciting team-building events. Join us to be part of a dynamic team dedicated to delivering outstanding IT support and making a real impact for our clients.
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Contact Detail:

T-Tech Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Field Engineer

✨Tip Number 1

Familiarize yourself with the specific IT systems and technologies mentioned in the job description. This will not only help you during the interview but also show that you are proactive and genuinely interested in the role.

✨Tip Number 2

Highlight your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. Be ready to discuss your thought process and the steps you took to reach a solution.

✨Tip Number 3

Build a strong understanding of T-Tech's values and how they align with your own work ethic. Be prepared to discuss how you can contribute to their service-centric approach and team dynamics.

✨Tip Number 4

Stay updated on the latest trends in IT support and service delivery. Mention any recent developments or technologies you’ve learned about that could benefit T-Tech and their clients.

We think you need these skills to ace IT Field Engineer

2nd Line Support
Technical Troubleshooting
IT Systems Knowledge
Network and Server Management
Analytical Skills
Problem-Solving Skills
Communication Skills
Interpersonal Skills
Time Management
ITIL Certification
CompTIA Certification
Microsoft Certifications
Documentation Skills
Continuous Improvement Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support roles. Emphasize your technical expertise with IT systems, hardware, and software, as well as any certifications like ITIL or CompTIA.

Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention specific examples of how you've successfully resolved complex issues in previous roles and how you align with T-Tech's values.

Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to interact effectively with clients and team members. Highlight any experience in relationship building.

Highlight Continuous Improvement: Discuss your commitment to staying updated with the latest technologies and industry best practices. Mention any initiatives you've taken to enhance service delivery or optimize IT environments in past positions.

How to prepare for a job interview at T-Tech

✨Showcase Your Technical Expertise

Be prepared to discuss your in-depth knowledge of IT systems, hardware, and software. Highlight specific examples where you've successfully troubleshot complex issues, especially those related to networks and servers.

✨Demonstrate Problem-Solving Skills

Expect scenario-based questions that assess your analytical and problem-solving abilities. Practice articulating your thought process when tackling technical challenges, emphasizing how you investigate root causes and deliver timely resolutions.

✨Emphasize Relationship Building

T-Tech values strong partnerships with clients. Be ready to discuss how you've built relationships with stakeholders in previous roles, focusing on your communication skills and collaborative problem-solving approach.

✨Prepare for Continuous Improvement Discussions

Stay updated on the latest technologies and industry best practices. Be prepared to share your thoughts on how you can enhance service delivery and optimize IT environments, showcasing your proactive mindset.

IT Field Engineer
T-Tech
Apply now
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