At a Glance
- Tasks: Champion Halo PSA, drive automation, and lead innovative service improvements.
- Company: Join T-Tech, a forward-thinking company transforming service operations.
- Benefits: Competitive salary, pension scheme, life assurance, and 23 days holiday plus your birthday off.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by shaping the future of service automation and AI.
- Qualifications: Experience with Halo PSA or similar ITSM platforms and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Be the driving force behind the future of service automation. At T-Tech, we’re looking for a Halo Analyst / Platform Champion who is passionate about transforming service operations through automation, AI, and continuous improvement. This is not a traditional support role – it’s an opportunity to take ownership of a business‑critical platform, shape its future direction, and deliver meaningful change across the organisation. You’ll be the internal champion for Halo PSA, working closely with stakeholders across Service Desk, Operations, and Service Management to ensure the platform continues to evolve, scale, and deliver value. With the support of external Halo specialists, you’ll define the roadmap, prioritise enhancements, and lead initiatives that improve efficiency and reduce manual effort. If you enjoy solving problems, driving innovation, and seeing the direct impact of your work on business performance, we’d love to hear from you.
What You’ll Be Doing
- Champion Halo PSA
- Act as the internal owner and advocate for Halo PSA.
- Ensure the platform aligns with T-Tech’s operational and service objectives.
- Promote best practices and maximise platform adoption across the business.
- Lead the Halo Roadmap
- Define, prioritise, and manage the Halo development roadmap.
- Work closely with external Halo partners to deliver enhancements and new functionality.
- Ensure platform developments deliver measurable business value.
- Drive Automation & AI Innovation
- Lead initiatives focused on automation, AI adoption, and intelligent workflows.
- Implement solutions such as automated triage, intelligent ticket routing, and workflow optimisation.
- Identify opportunities to reduce manual effort and improve service delivery.
- Deliver Efficiency & Scale
- Drive improvements that increase productivity and operational efficiency.
- Reduce reliance on manual processes and first-line intervention.
- Support the organisation’s growth through scalable service management practices.
- Collaborate Across the Business
- Partner with Service Desk, Operations, and Service Management teams.
- Gather feedback, understand challenges, and translate requirements into platform improvements.
- Ensure Halo supports real‑world operational needs.
- Continuous Improvement
- Monitor platform performance and governance.
- Identify opportunities for optimisation and enhancement.
- Keep Halo evolving to meet changing business requirements.
What We’re Looking For
Essential Skills & Experience
- Strong experience working with Halo PSA or a comparable ITSM platform.
- Proven experience delivering automation initiatives and workflow improvements.
- Understanding of AI‑driven service management and modern service desk technologies.
- Ability to define platform strategy and direction without necessarily being the hands‑on technical implementer.
- Excellent communication and stakeholder management skills.
- A proactive, improvement‑focused mindset.
Desirable Experience
- Experience within an MSP or IT services environment.
- Experience working with external vendors or platform implementation partners.
- Exposure to service management frameworks and best practices.
What Success Looks Like
- Halo delivers measurable efficiency gains and cost savings.
- Manual first‑line triage is significantly reduced through automation.
- AI capabilities are embedded into everyday service operations.
- The Halo roadmap is clearly defined, prioritised, and successfully delivered.
- Service teams are empowered with smarter, more efficient processes.
What we can offer you
- Competitive salary based on your experience and technical expertise.
- Pension scheme after 3 months, with T-Tech matching contributions up to 4%.
- Life Assurance at 3x your salary to provide financial security for your family.
- Income Protection to support you in the event of long‑term illness.
- 23 days’ holiday plus your birthday off.
- A culture that respects balance. We work hard, but sustainably.
Halo Specialist employer: T-Tech
At T-Tech, we pride ourselves on being an innovative employer that champions employee growth and work-life balance. As a Halo Specialist, you'll be at the forefront of service automation, driving meaningful change while collaborating with diverse teams in a supportive environment. With competitive benefits, including a generous pension scheme and 23 days of holiday plus your birthday off, we ensure our employees thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Halo Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at T-Tech on LinkedIn. Ask them about their experiences and any tips they might have for landing the Halo Specialist role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Halo PSA and its features. Show us you’re not just familiar with the platform but passionate about how it can transform service operations. Bring examples of how you've driven automation or improved workflows in your past roles.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up. A quick email expressing your enthusiasm can set you apart from other candidates. We love seeing proactive applicants!
✨Tip Number 4
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced and how you tackled them, especially in relation to automation and AI. We want to see how you think and innovate!
We think you need these skills to ace Halo Specialist
Some tips for your application 🫡
Show Your Passion for Automation:When writing your application, let us see your enthusiasm for service automation and AI. Share any relevant experiences or projects that highlight your passion for transforming operations and driving innovation.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the Halo Analyst role and how you can contribute to our goals.
Highlight Collaboration Skills:Since this role involves working closely with various teams, emphasise your ability to collaborate and communicate effectively. Share examples of how you've partnered with stakeholders to achieve common objectives.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at T-Tech
✨Know Your Halo Inside Out
Before the interview, make sure you have a solid understanding of Halo PSA and its functionalities. Familiarise yourself with its features, benefits, and how it aligns with service automation and AI. This will help you demonstrate your passion for the platform and show that you're ready to take ownership.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully implemented automation initiatives or improved workflows in previous roles. Be ready to discuss specific challenges you faced and how you overcame them. This will highlight your proactive mindset and ability to drive innovation.
✨Engage with Stakeholders
Since collaboration is key for this role, think about how you can effectively communicate with different teams. Prepare to discuss how you've gathered feedback from stakeholders in the past and translated their needs into actionable improvements. This shows you understand the importance of partnership across the business.
✨Emphasise Continuous Improvement
Be prepared to talk about your approach to monitoring performance and identifying optimisation opportunities. Share any experiences where you've successfully driven continuous improvement in service management practices. This will demonstrate your commitment to keeping Halo evolving and delivering value.
