At a Glance
- Tasks: Travel across West England, providing top-notch technical support and customer service.
- Company: Join T-Tech, a dynamic team focused on innovation and client success.
- Benefits: Enjoy competitive salary, medical benefits, pension contributions, and training opportunities.
- Other info: Hybrid working pattern with exciting team gatherings in London.
- Why this job: Make a real impact by solving problems and building strong client relationships.
- Qualifications: Customer service experience, technical curiosity, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern: Hybrid
Are you looking for a field engineering role where every day is different, where you're trusted to work independently, and where your efforts have a direct impact on clients' success? As a Field Engineer with T-Tech, you will be part of a team of ten engineers. You'll conduct approximately four site visits per week, covering West England. Your role is client-facing, technical and service-driven—ensuring our customers get reliable, high-quality support on site.
What You'll Do
- Travel regularly across West England—carrying out around four site visits each week and keeping every day varied and interesting.
- Deliver exceptional customer service, acting as the first point of contact on-site, resolving technical issues quickly and professionally, and leaving clients with a positive experience.
- Work closely with the wider engineering team, sharing knowledge and supporting one another to maintain our high standards of delivery.
- Troubleshoot, diagnose, and elevate issues where necessary, making sure nothing slips through the cracks.
- Document your work accurately, helping keep our records up-to-date and our service seamless.
- Represent T-Tech with professionalism, building strong relationships with clients and ensuring they feel supported.
What We're Looking For
- Proven customer service experience—you know how to keep clients happy and turn challenges into positive outcomes.
- A natural technical curiosity—you enjoy learning, troubleshooting, and finding smart solutions quickly.
- A growth mindset—certifications like MS-900 and AZ-900 are a plus, but if you don't have them yet we’ll support you to get there.
- Strong communication skills—you can explain technical issues in a clear, friendly way and build trust with clients.
Benefits
Why Join T-Tech? At T-Tech, we believe in rewarding talent, fostering growth, and creating an environment where you can thrive.
- Competitive Salary—We value your skills and experience, so we ensure you’re rewarded accordingly.
- Medical Cash Benefits—Because your well‑being matters. Get support for everyday healthcare costs.
- Pension Contributions—We match your contributions up to 4% of your salary, helping you plan for the future.
- Life Assurance & Income Protection—Peace of mind for you and your loved ones.
- A Learning‑Focused Environment—Work alongside experts in cutting‑edge technology and stay ahead of the curve.
- Training & Development—We invest in your growth, providing opportunities to expand your skill set.
- Team Gatherings in London—Connect with colleagues, celebrate successes, and collaborate in person at our exciting all‑hands events three times a year.
IT Field Engineer - West England in Gloucester employer: T-Tech
T-Tech is an excellent employer for those seeking a dynamic role as a Field Engineer in West England, offering a hybrid working pattern that promotes work-life balance. With a strong focus on employee growth through ongoing training and a supportive work culture, T-Tech ensures that its team members are equipped to deliver exceptional service while enjoying competitive benefits, including medical cash support. Join us to be part of a company that values technical curiosity and customer service excellence.
