At a Glance
- Tasks: Provide 1st line technical support and troubleshoot issues for users.
- Company: Join a growing IT support team in an innovative business.
- Benefits: Enjoy flexible working, professional training, and extra days off.
- Other info: Collaborative team environment with opportunities for growth and influence.
- Why this job: Kickstart your IT career while making a real impact on customer service.
- Qualifications: 6 months' experience in IT support and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months' experience in an IT support environment who is looking to build their career.
Key Responsibilities
- Provide 1st line technical support via phone, email, and remote tools
- Troubleshoot and resolve issues across the Microsoft technology stack
- Log, update, and manage tickets through the service desk system
- Escalate complex issues to 2nd/3rd line teams where appropriate
- Maintain clear communication with users throughout issue resolution
- Deliver a consistently high level of customer service
Requirements
Minimum 6 months' experience in a Service Desk / IT Support role.
Working knowledge of the Microsoft stack, including:
- Windows OS
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory
Strong customer service and communication skills.
Ability to troubleshoot and prioritise workloads effectively.
A proactive and positive team player.
Recruitment Process
- Telephone interview with the Recruitment Manager
- 30-minute Microsoft Teams interview with the Hiring Manager
- Online Thrive Assessment
- Final stage interview
Benefits
- 23 days annual leave plus your birthday off
- BUPA Cash Plan
- 50% flexible working
- Work from home allowance
- Two charity days per year
- Professional training and funded courses
- Three social events per year
- A leadership role within a growing and innovative business
- Opportunity to influence product, strategy, and delivery
- A collaborative and high‑performing team environment
- Competitive salary and benefits package
First Line Service Desk Analyst employer: T-Tech
T-Tech is an excellent employer for those seeking a dynamic role as a Field Engineer in West England, offering a hybrid working pattern that promotes work-life balance. With a strong focus on employee growth through ongoing training and a supportive work culture, T-Tech ensures that its team members are equipped to deliver exceptional service while enjoying competitive benefits, including medical cash support. Join us to be part of a company that values technical curiosity and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Service Desk Analyst
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like T-Tech value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like T-Tech a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with T-Tech!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like T-Tech.
We think you need these skills to ace First Line Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for T-Tech!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at T-Tech
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
