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- Tasks: Join our team as a Field Engineer, tackling diverse technical challenges daily.
- Company: T-Tech is a fast-growing IT consultancy focused on supporting SMEs in the UK.
- Benefits: Enjoy 23 days off plus your birthday, flexible work options, and funded training.
- Why this job: Be part of a dynamic team that values innovation and customer service excellence.
- Qualifications: 4+ years of service desk experience and strong Microsoft technical skills required.
- Other info: Participate in social events and charity days while working in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Field Engineer – London
Location: London
Job Type: Full-Time
We\’re seeking a skilled and resourceful Field Engineer to join our team. No two days will be the same as you dive headfirst into technical challenges, using a mix of creativity and technical acumen to resolve a wide range of issues. If you\’re a tech-savvy problem solver with a passion for customer service, this is the role for you!
What will your day to day look like?
You will be working within a team of 10 individuals supporting 20 of our key clients.
- Responding to escalated technical support tickets from the 1st & 2nd Line Service Desk, promptly addressing user inquiries, troubleshooting incidents, and resolving complex IT issues.
- Conduct in-depth analysis and diagnosis of user-reported problems, utilizing appropriate troubleshooting techniques and tools to identify the root cause.
- Provide technical expertise and guidance to end-users, offering clear instructions, step-by-step guidance, and workarounds to resolve issues, either remotely or on-site if required.
- Document all incidents, problem resolutions, and troubleshooting steps in the ticketing system accurately and comprehensively, ensuring proper tracking and knowledge sharing.
- Monitor system performance and proactively identify potential issues or areas for improvement, suggesting and implementing appropriate measures to maintain optimal system functionality and performance.
- Contribute to continuous improvement initiatives, participating in team meetings, sharing feedback, and providing recommendations to enhance the overall service desk performance.
About Us
T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we\’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.
At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:
Service Centric – We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United – We succeed as a team, pulling together to achieve our goals. We understand and respect others\’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
High Standards – We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
We are Agile …in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
What is the interview Process?
- Telephone conversation with the recruitment manager
- 1 hour Microsoft Teams Interview where you will be assessed on your skills
- Complete an online assessment
- 1 hour face to face final stage interview, giving you the opportunity to be introduced to the team and view our offices
Requirements
To be successful in this role you must have:
- A minimum of 4 years of service desk experience
- Strong technical Microsoft experience
- Microsoft Certifications
- Great communication skills
- Exceptional customer Service skills
Benefits
What we offer
- 23 Days + birthday off
- BUPA Cash Plan
- 50% Flexible working
- Work from Home Allowance
- Charity days off (2 days a year)
- Training by professional and courses funded
- 3 Social events a year
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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Field Engineer employer: T-Tech
Contact Detail:
T-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarize yourself with the specific technical skills mentioned in the job description, especially around Microsoft technologies. Brush up on your troubleshooting techniques and be ready to discuss real-life scenarios where you've successfully resolved complex IT issues.
✨Tip Number 2
Since customer service is a key aspect of this role, prepare examples that showcase your exceptional communication skills and how you've gone the extra mile for clients in previous positions. This will demonstrate your alignment with T-Tech's service-centric values.
✨Tip Number 3
Research T-Tech’s core services and values thoroughly. Be prepared to discuss how you can contribute to their continuous improvement initiatives and share any ideas you have for enhancing service desk performance during your interview.
✨Tip Number 4
Practice common interview questions related to teamwork and adaptability, as these are crucial for success in a fast-paced environment like T-Tech. Highlight your ability to work collaboratively and manage changing priorities effectively.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles and technical support. Emphasize your Microsoft certifications and any specific technical skills that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to T-Tech's values.
Showcase Your Communication Skills: Since great communication is key for this role, ensure your application reflects your ability to convey complex technical information clearly. Use straightforward language and structure your thoughts logically.
Prepare for the Interview: Research common technical support scenarios and be ready to discuss how you would handle them. Familiarize yourself with T-Tech's services and values, and think about how your experience aligns with their mission.
How to prepare for a job interview at T-Tech
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially with Microsoft products. Highlight specific experiences where you successfully resolved complex IT issues, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service Experience
Since exceptional customer service is a core value for T-Tech, share examples of how you've gone the extra mile for clients in previous roles. This will show that you align with their service-centric approach.
✨Prepare for Team Dynamics
Understand the importance of teamwork at T-Tech. Be ready to discuss how you collaborate with others and respect diverse perspectives, as this will resonate well with their united values.
✨Demonstrate Continuous Improvement Mindset
T-Tech values high standards and continuous improvement. Prepare to talk about how you've contributed to process enhancements in past roles, showcasing your commitment to learning and adapting.
