At a Glance
- Tasks: Build trusted client relationships and drive growth through strategic technology solutions.
- Company: Join a friendly, innovative team in the heart of Angel, London.
- Benefits: Enjoy 23 days annual leave, flexible working, and ongoing professional development.
- Other info: Collaborative environment with opportunities for leadership and career growth.
- Why this job: Become a trusted advisor and influence technology strategy for diverse clients.
- Qualifications: Experience in Technical Account Management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for a Technical Account Manager to join a friendly, collaborative, and highly knowledgeable team where your ideas are valued, your development is supported, and your impact is visible.
Based in the heart of Angel, London, you'll work with a diverse portfolio of clients, helping them align technology with business goals while identifying opportunities to improve services, solve challenges, and drive growth.
This is more than an account management role.
It's a chance to become a trusted advisor to clients and develop towards a future career path as a Client Partner, v CIO, or Fractional IT Partner.
As a Technical Account Manager, you'll be the trusted point of contact for key clients, ensuring they receive exceptional service while identifying ways technology can help them achieve their business objectives.
You'll combine commercial awareness, relationship management, and technical understanding to deliver value, strengthen partnerships, and grow accounts.
- What You'll Be Doing
- Build Trusted Client Relationships
- Act as the primary contact for a portfolio of key clients
- Develop strong relationships with senior business and technical stakeholders
- Understand client priorities, challenges, and long‑term goals
- Advocate for your clients internally to ensure outstanding service delivery
- Drive Growth & Strategic Value
- Develop and execute account plans
- Identify upselling and cross‑selling opportunities
- Support client retention through proactive engagement
- Partner with internal teams to turn opportunities into revenue
- Oversee Service Delivery
- Ensure successful delivery of IT services, projects, and consultancy engagements
- Work closely with Project Managers, Service Desk teams, and Technical Leads
- Lead regular service reviews and performance discussions
- Manage escalations and help resolve complex client challenges
- Commercial & Financial Management
- Take ownership of the commercial performance of your accounts
- Support contract renewals and pricing discussions
- Contribute to business cases for new initiatives
- Manage contractual and commercial agreements
- Become a Strategic Advisor
- Stay informed on industry, technology, and regulatory trends
- Help clients make informed technology decisions
- Translate business challenges into practical technology solutions
- Identify future opportunities and emerging client needs
If you're a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth, this could be the opportunity you've been waiting for.
Qualifications & Experience
- Proven experience in Technical Account Management, Account Management, or a similar client‑facing role
- Strong understanding of IT services, infrastructure, and cloud technologies
- Experience managing complex client relationships with multiple stakeholders
- Track record of growing accounts and delivering commercial success
- Experience within the Accounting or Financial Services sector would be advantageous
- Strong commercial acumen
- Excellent communication and stakeholder management skills
- Comfortable engaging with senior leadership and C‑suite stakeholders
- Strategic thinker with the ability to balance commercial and technical priorities
- Strong negotiation, influencing, and problem‑solving abilities
About You
- Commercially minded but relationship‑focused
- Technically credible and curious
- Consultative and confident in front of clients
- Self‑motivated and accountable
- Calm under pressure and solutions‑oriented
- A collaborative team player who enjoys working across technical and commercial teams
Benefits
- 23 days annual leave, plus your birthday off to celebrate however you choose
- BUPA Cash Plan to support your health and wellbeing
- 50% flexible working, offering the perfect balance between home and office
- Work from home allowance to help create a productive and comfortable workspace
- Two paid charity days each year to support causes that matter to you
- Ongoing professional development, including funded training and qualifications
- Three company social events each year, bringing the team together to celebrate success and have fun
- The opportunity to take on a leadership role within a growing and innovative business
- A chance to directly influence product development, business strategy, and service delivery
- A collaborative, ambitious, and high‑performing team environment where your contribution is valued
- A competitive salary and benefits package that recognises your experience and impact
- This is an opportunity to join a company where you'll have the autonomy to make a difference, the support to grow your career, and the chance to help shape the future of the business
- #J-18808-Ljbffr
Technical Account Manager in City of Westminster employer: T-Tech
T-Tech is an excellent employer for those seeking a dynamic role as a Field Engineer in West England, offering a hybrid working pattern that promotes work-life balance. With a strong focus on employee growth through ongoing training and a supportive work culture, T-Tech ensures that its team members are equipped to deliver exceptional service while enjoying competitive benefits, including medical cash support. Join us to be part of a company that values technical curiosity and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at T-Tech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like T-Tech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to T-Tech:Your cover letter is your chance to shine! Tell us why you want to work at T-Tech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at T-Tech!
How to prepare for a job interview at T-Tech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
