Overview
You will be the first point of contact for users, providing high‑quality technical support while delivering an excellent customer experience.
We are looking for a motivated and customer‑focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.
Responsibilities
- Provide 1st line technical support via phone, email, and remote tools.
- Troubleshoot and resolve issues across the Microsoft technology stack.
- Log, update, and manage tickets through the service desk system.
- Escalate complex issues to 2nd/3rd line teams where appropriate.
- Maintain clear communication with users throughout issue resolution.
- Deliver a consistently high level of customer service.
Qualifications
- Minimum 6 months’ experience in a Service Desk / IT Support role.
- Working knowledge of the Microsoft stack, including Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and Active Directory.
- Strong customer service and communication skills.
- Ability to troubleshoot and prioritise workloads effectively.
- Proactive and positive team player.
Benefits
- 23 days annual leave plus your birthday off.
- BUPA Cash Plan.
- 50% flexible working.
- Work from home allowance.
- Two charity days per year.
- Professional training and funded courses.
- Three social events per year.
- A leadership role within a growing and innovative business.
- Opportunity to influence product, strategy, and delivery.
- A collaborative and high‑performing team environment.
- Competitive salary and benefits package.
