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- Tasks: Support customers and staff by managing queries and coordinating services in a fast-paced environment.
- Company: Join T-SQUARED, a leader in creating innovative spaces for world-changing research.
- Benefits: Enjoy competitive salary, annual bonuses, and 31 days of holiday.
- Other info: Be part of an employee-owned company with excellent career progression opportunities.
- Why this job: Make a real impact on projects that support medical research and public health.
- Qualifications: Proficient in Microsoft Word and Excel with strong organisational skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Glasgow, UK
Type: Full-time
Sector: Life Sciences | Engineering | High-Performance Environments
About Us
Here at T-SQUARED we don’t just design buildings – we Make Space for Genius. We design, build, validate and maintain highly specialised facilities for scientists and innovators who change the world. Employee‑owned and independent, we offer an end‑to‑end solution for the complex, dedicated facilities that high‑tech regulated industries need. We make and maintain spaces where our clients do amazing things, from preventing the next global pandemic to cutting‑edge research at the speed of light. Their work changes the world, and we make it possible.
The Opportunity
The Business Support team provides support to our customers and staff throughout the UK. Due to continued growth, we are looking to recruit a pro‑active & enthusiastic individual, who enjoys working in a fast‑paced environment and is able to prioritise and manage multiple tasks to ensure that we deliver a first class service to our customers.
What You’ll Be Doing
- Respond to customer, engineer & subcontractor queries by email & telephone to resolution.
- Arrange engineer & subcontractors attendance at reactive (callout/breakdown) works in conjunction with our customers.
- Raise purchase orders for ad‑hoc material & subcontractor requirements.
- Issue assigned tasks to mobile service engineers through the IFS system.
- Identify and order materials, subcontractor services & plant hire required for upcoming planned maintenance contracts.
- Prepare quotations and annual maintenance contracts for review & issue to customers using company templates.
- Collating and checking accuracy of mobile engineer timesheets for costing & payroll purposes.
- Data entry & updating key business systems (IFS, PeopleHR & Assure H&S).
- Ordering stationery & PPE.
- General office admin (e.g. mail, franking, travel booking, scanning etc).
What We Are Looking For
- High level of proficiency in Microsoft Word & Excel.
- Strong organisation skills and the ability to plan workload to meet set deadlines.
- Able to confidently and professionally communicate with all staff at all levels of seniority throughout the business.
- Previous experience in a similar field services based company is desirable.
- Able to determine the needs and/or expectations of clients (internal & external), colleagues, key stakeholders, and relevant others in the workplace.
Why Join T-SQUARED?
- Make a Real Impact – We have been involved in projects that have had a positive societal impact which have supported medical research, pandemic prevention and public health.
- Career Progression – Become part of a well‑established successful company where your potential to lead is cultivated from the start, and we actively invest in employee development through training, and provide support for professional certifications and charterships.
- Competitive Package – We offer a competitive salary and benefits package with opportunities to travel and gain a variety of experiences. We also offer a yearly performance‑based bonus.
- Employee Ownership - T‑SQUARED is an employee‑owned and independent business. As a member of our team, you will own a share of the company, through our employee‑ownership trust.
- Project Ownership – Due to our integrated model, you are involved from design right through to maintenance, which means you have direct client contact and have influence across the full lifecycle of projects which makes your work more meaningful and varied.
- Trusted Name in The Industry - We have been building specialist facilities for over 20 years and are trusted by some of the world’s leading science and healthcare organisations. Our reputation is built on quality, reliability and long‑term partnerships.
31 days holidays (inclusive of public holidays)
Annual Bonus scheme linked to Company performance
Business Support Service Administrator employer: T-SQUARED
Contact Detail:
T-SQUARED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching T-SQUARED and understanding their projects. Show genuine interest in how they make space for genius and be ready to discuss how your skills can contribute to their mission.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and engineers, being able to convey information clearly and professionally is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the T-SQUARED team and making a real impact.
We think you need these skills to ace Business Support Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Service Administrator role. Highlight your experience in customer service and any relevant skills in Microsoft Word and Excel. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with us at T-SQUARED and how your skills align with our mission of making space for genius. Keep it professional but let your personality come through!
Showcase Your Organisation Skills: Since this role involves juggling multiple tasks, make sure to highlight your organisational skills in your application. Share examples of how you've successfully managed your workload in fast-paced environments. We love a proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at T-SQUARED!
How to prepare for a job interview at T-SQUARED
✨Know Your Stuff
Before the interview, make sure you’re familiar with T-SQUARED’s projects and values. Research their work in life sciences and high-performance environments. This will help you demonstrate your genuine interest and show that you understand how your role as a Business Support Service Administrator fits into their mission.
✨Show Off Your Organisation Skills
Since the job requires strong organisation skills, be ready to discuss how you manage multiple tasks and prioritise effectively. Prepare examples from your past experiences where you successfully juggled various responsibilities, especially in fast-paced environments.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to interact with customers and colleagues at all levels, so think of scenarios where you’ve had to resolve queries or issues. Be prepared to showcase your ability to communicate professionally and clearly.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving abilities and technical skills, particularly with Microsoft Word and Excel. Brush up on these tools and think of specific instances where you used them to improve efficiency or solve a problem in your previous roles.