Transfer Agent Oversight Manager

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

An exciting opportunity for an experienced professional to join T. Rowe Price, reporting to the Head of TA Oversight EMEA. This role will take a leading position in the oversight, governance, and continuous enhancement of T. Rowe Price’s third-party Transfer Agent and Bank Account Provider arrangements across the UK, Luxembourg, and Ireland.

The Transfer Agent Oversight Manager will play a key role in ensuring high standards of service delivery, operational resilience, regulatory compliance, and client outcomes across a diverse range of fund structures, including mutual funds, alternatives, and ETFs. The role requires a strong understanding of Transfer Agency operations, third-party oversight, and the UK, Luxembourg, and Irish fund distribution landscape.

We are looking for someone dynamic, inquisitive, and energetic, with a strong sense of ownership and a passion for improving processes, strengthening controls, and enhancing the client experience. The successful candidate will be expected to take a proactive, leading role in driving oversight activities, managing stakeholder relationships, identifying risks and opportunities, and contributing to strategic change initiatives across the function.

This role also requires a forward-looking mindset and a strong interest in the practical use of AI and emerging technologies. We are looking for someone who actively embraces AI-enabled ways of working to improve efficiency, strengthen oversight, enhance analysis, and support smarter decision-making across the team.

• Transfer Agency Oversight and Vendor Management:
• Take a leading role in the ongoing oversight of T. Rowe Price’s third-party Transfer Agents and related Bank Account Providers across the UK, Luxembourg, and Ireland.
• Act as a key contact for internal and external stakeholders in relation to TA operational matters, service delivery, issue resolution, and oversight activities.
• Support and help shape the overall vendor relationship model, fostering strong, transparent, and constructive partnerships with third-party providers.
• Lead regular service review meetings and contribute to due diligence activities in partnership with key internal stakeholders, including maintaining good governance and reporting to evidence the same.
• Monitor vendor performance against agreed service standards, KPIs, SLAs, and contractual obligations, ensuring timely escalation and follow-up of any emerging issues or trends.
• Contribute to the development, review, and negotiation of operating memoranda, servicing documents, and oversight-related governance materials.
• Client Service, Operations and Issue Resolution:
• Lead the investigation and resolution of day-to-day operational queries, issues, and incidents from the TA’s, ensuring appropriate ownership, escalation, and follow-through.
• Oversee key TA operational activities and risks, including dealing, settlements, registrations, cashflow-related matters, and associated controls, as applicable across the oversight model.
• Support high-quality client outcomes by identifying service pain points, recurring issues, and drive opportunities to improve the end-investor and intermediary experience.
• Oversight Framework, Risk and Controls:
• Execute and enhance the TA Oversight framework, conducting ongoing monitoring activities to assess service quality, operational effectiveness, and compliance with agreed service criteria.
• Complete oversight activities linked to Client Money obligations, including bank reconciliation oversight and timed transfer modelling, ensuring robust governance and timely escalation where required.
• Support the oversight of breaches, complaints, errors, and incidents, including logging, root cause analysis, tracking remedial actions, and coordinating with relevant stakeholders such as CASS Oversight, Compliance, Legal, and Risk.
• Identify control weaknesses, operational risks, and process gaps, and take a leading role in driving preventative and corrective actions.
• Produce clear and insightful oversight reporting and management information for key stakeholders, governance forums, and management teams on a monthly and quarterly basis.
• Governance and Stakeholder Management:
• Build and maintain strong working relationships across a broad stakeholder group, including Operations, Product, Distribution, Compliance, Legal, Risk, CASS Oversight, Audit, and external vendors.
• Represent TA Oversight in relevant internal governance forums, committees, and working groups, providing subject matter expertise and clear reporting on key themes, risks, and developments.
• Work closely with colleagues across EMEA and APAC, to promote consistency, best practice, and effective cross-border oversight.
• Act as a trusted partner to stakeholders by communicating complex operational, regulatory, and service matters clearly and effectively to different audiences, including senior management.
• Change Management and Continuous Improvement:
• Take a leading role in change initiatives impacting TA Oversight, including regulatory developments, operating model enhancements, control improvements, and process simplification.
• Identify and drive opportunities to improve oversight processes, increase efficiency, strengthen governance, and enhance service quality.
• Create, maintain and enhance written procedures and team documentation for key oversight activities, ensuring they remain accurate, practical, and fit for purpose.
• Support ad hoc projects requiring TA Oversight expertise, contributing both operational knowledge and strategic perspective.
• AI and Innovation:
• Solution mindset to navigate service challenges and drive scale operations.
• Champion the practical use of AI and data-driven tools to improve oversight activities, streamline workflows, enhance reporting, and support better decision-making.
• Identify opportunities to apply AI responsibly in areas such as trend analysis, issue tracking, management information, process optimisation, and documentation.
• Bring a mindset of innovation and curiosity, using technology to challenge existing ways of working and improve the effectiveness of the TA Oversight function.

• Significant experience (10+ years) working within asset management, with strong exposure to fund operations, Transfer Agency, and/or vendor oversight.
• Excellent working knowledge of Transfer Agency practices and associated operational processes.
• Good understanding of Client Money regulations and related oversight requirements.
• Strong understanding of UK, Luxembourg, and Irish fund structures, fund distribution models, and relevant regulatory environments.
• Good understanding of the Luxembourg and Ireland Management Company operating model, including its governance requirements, oversight responsibilities, and the practical nuances of working within ManCo structures.
• Demonstrated ability to take ownership, lead initiatives, and operate effectively in a role with broad responsibility and visibility.
• Strong relationship management skills, with the ability to build credibility and maintain effective partnerships with internal stakeholders, senior management, and third-party providers.
• Excellent written and verbal communication skills, with the ability to articulate complex issues, risks, and solutions clearly and appropriately for different audiences.
• Strong analytical and problem-solving skills, with high levels of accuracy and attention to detail.
• Organised and proactive, with the ability to prioritise effectively, manage competing demands, and deliver to a high standard.
• A continuous improvement mindset, with the confidence to challenge constructively, simplify processes, and drive better outcomes.
• Forward-thinking and adaptable, with a strong interest in innovation and a practical approach to using AI and emerging technologies in day-to-day work.
• Collaborative, energetic, and inquisitive, with a genuine desire to improve the control environment, service quality and overall client experience.

This position is eligible for hybrid up with up to one day a week at home.

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.