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For Companies At a Glance
- Tasks: Lead market research to gather client insights and drive strategic decisions.
- Company: Join T. Rowe Price, a leading global asset management firm.
- Benefits: Enjoy competitive pay, flexible work options, and career growth opportunities.
- Why this job: Make a real impact by translating client feedback into actionable strategies.
- Qualifications: 5+ years in market research and strong analytical skills required.
- Other info: Collaborative culture that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The Market Research VOC Manager leads the design, execution, and synthesis of voice of client research to deliver clear, actionable insights that inform strategic decision-making across the firm. The Market Research Manager translates client feedback and market intelligence into compelling narratives that drive measurable business impact. This is a full-time, 12-month temporary assignment to provide maternity leave coverage.
Key Responsibilities
- Lead the design, programming, and continuous optimization of Qualtrics-enabled global client surveys to capture meaningful feedback and identify improvement opportunities.
- Develop and maintain dashboards and reporting that track client satisfaction, sentiment, and emerging trends.
- Apply text and speech analytics to extract actionable insights from call transcripts, survey verbatims, secondary research, and other sources.
- Synthesize insights across primary and secondary sources (e.g., surveys, syndicated research, social listening) to inform strategic priorities.
- Contribute to the development and enhancement of a centralized insights repository to improve knowledge sharing and drive more informed decisions across teams.
Required Qualifications
- Undergraduate degree or equivalent combination of education and relevant experience.
- 5+ years of experience in market research, voice of client, or related analytics roles.
Core Attributes
- Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
- Clear, concise communicator with strong storytelling skills.
- Experience building surveys and dashboards within client experience measurement platforms.
- Ability to manage multiple projects and stakeholders in a fast-paced environment.
- Collaborative mindset with experience working across regions and business segments.
- Detail-oriented with strong organizational discipline.
Preferred Attributes
- Experience in financial services or asset management.
- Exposure to both B2B and B2C research environments.
- Experience with Qualtrics, text analytics platforms, and social listening tools (e.g., Talkwalker).
- Strong understanding of product, market, and competitive dynamics.
Commitment to Diversity, Equity, and Inclusion:
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Market Research VOC Analyst - 12 month Fixed Term Contract. employer: T. Rowe Price
Contact Detail:
T. Rowe Price Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Research VOC Analyst - 12 month Fixed Term Contract.
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend diving deep into their values and recent projects. This way, you can tailor your answers to show how you fit right in with their team and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. We want you to feel confident and ready to showcase your skills when the real deal comes along.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Market Research VOC Analyst - 12 month Fixed Term Contract.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Market Research VOC Analyst role. Highlight relevant experience and skills that match the job description, especially your analytical and storytelling abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about market research and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Projects: If you've worked on any relevant projects, don’t forget to mention them! Whether it's building surveys or analysing client feedback, we want to see how you've applied your skills in real-world scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at T. Rowe Price
✨Know Your Data
As a Market Research VOC Analyst, you'll be dealing with a lot of data. Make sure you understand the key metrics and insights from your past experiences. Be ready to discuss how you've used data to drive decisions and improve client satisfaction.
✨Master the Art of Storytelling
This role requires translating complex data into compelling narratives. Prepare examples of how you've effectively communicated insights in previous roles. Practise telling these stories clearly and concisely, as strong communication skills are crucial.
✨Familiarise Yourself with Tools
Since the job mentions tools like Qualtrics and text analytics platforms, brush up on your knowledge of these. If you have experience with them, be prepared to discuss specific projects where you utilised these tools to gather insights.
✨Show Your Collaborative Spirit
The role emphasises collaboration across teams. Think of examples where you've worked with diverse groups to achieve a common goal. Highlight your ability to manage multiple stakeholders and projects, especially in fast-paced environments.