At a Glance
- Tasks: Lead operational delivery and support for digital marketing platforms, ensuring stability and performance.
- Company: Join a global leader in digital marketing solutions with a focus on innovation.
- Benefits: Flexible work-from-home options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a global mindset and the chance to lead in a collaborative environment.
- Why this job: Make a real impact by ensuring seamless digital experiences for global marketing teams.
- Qualifications: 15+ years in tech delivery, with strong vendor management and operational excellence skills.
The predicted salary is between 80000 - 100000 £ per year.
The Global Distribution Engineering Manager – Delivery, Operations & Support is accountable for ensuring the stability, scalability, and performance of the digital and marketing enablement ecosystem that powers our global distribution channels. This leader will own operational delivery, production support and KTLO for marketing self-service capabilities and the digital experiences underpinned by our Digital Distribution Foundation. They will partner closely with the build engineering teams to ensure seamless handover from project delivery to stable run-state, and lead offshore support teams in resolving issues quickly, enabling marketers to focus on driving client engagement.
They will serve as the senior technology leader for Global Distribution Technology Digital and Marketing Solutions Tech Enablement operations, bringing a strong command of vendor management, incident resolution, and process improvement in a complex, global, regulated environment.
Key Responsibilities- Operational Leadership: Lead production support and KTLO for Marketing self-service capabilities (e.g., Marketing Resource Management, Campaign & Journey Orchestration, Content Management, Event Management, Social Engagement, Consent & Preferences) and digital experiences powered by the Digital Distribution Foundation. Ensure high availability, stability, and performance of platforms, with proactive monitoring, incident management, and root cause analysis. Maintain a strong ITIL-based operational discipline, optimizing incident, problem, and change management processes.
- Partnering for Seamless Delivery: Partner with build engineering teams to ensure smooth transition from project delivery to BAU, with clear operational readiness criteria. Collaborate with marketing, sales, and product stakeholders to understand needs and ensure operational capabilities meet business expectations. Act as the primary technology liaison for segment marketing teams using self-service tools, ensuring fast resolution and strong adoption.
- Vendor & Offshore Team Management: Provide senior leadership oversight for external service providers (e.g., TCS) managing offshore support teams. Set performance expectations, SLAs, and escalation paths for vendors, ensuring alignment with internal standards. Build a culture of partnership and accountability with external partners.
- Governance & Continuous Improvement: Lead governance for digital channel enablement operations, ensuring compliance with security, privacy, and regulatory requirements. Drive continuous improvement initiatives to increase self-service capability, reduce manual intervention, and improve user satisfaction. Monitor KPIs for incident resolution time, platform uptime, and customer satisfaction, implementing corrective actions as needed.
- Essential: 15+ years in technology delivery and operations, with at least 5 years in enterprise-scale digital marketing or martech operations. Proven track record in engineering, production support leadership, KTLO, and operational excellence for marketing enablement platforms and digital experiences. Strong vendor management experience, particularly with large offshore partners (e.g., TCS, Infosys, Wipro), including contract oversight, SLA enforcement, and performance improvement. Familiarity with Digital Marketing Solutions (DMS) platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Seismic, etc.). Expertise in ITIL processes and operational governance in a regulated environment.
- Preferred: Experience in asset management, wealth management, or financial services digital distribution environments. Knowledge of capability-led funding models and working in a Solution Delivery structure. Track record in increasing self-service adoption among non-technical marketing teams.
- Operational Anchor: Ensures stability and reliability as the foundation for business growth.
- Service Mindset: Acts as a trusted partner to marketing teams, anticipating needs and removing friction.
- Vendor Commander: Sets clear expectations, drives accountability, and builds productive partnerships with external providers.
- Calm Under Pressure: Maintains composure and focus during incidents, ensuring issues are resolved quickly and thoroughly.
- Global Mindset: Operates effectively across time zones, cultures, and distributed teams.
This role is eligible to work from home up to three days per week.
Why Join UsThis is a pivotal role for ensuring our digital marketing enablement ecosystem delivers reliable, high-quality service every day. You’ll be the leader who keeps the lights on for our global digital distribution channels, enabling marketing teams to work faster, smarter, and with greater confidence. Your impact will be felt daily — in the stability of our platforms, the productivity of our teams, and the trust our stakeholders place in our digital delivery organization.
Global Distribution Engineering Manager in London employer: T. Rowe Price
As a Global Distribution Engineering Manager, you will join a forward-thinking company that prioritises innovation and operational excellence in the digital marketing landscape. With a strong commitment to employee growth, we offer flexible work arrangements, a collaborative culture, and opportunities to lead impactful projects that enhance our global distribution channels. Our focus on continuous improvement and partnership with external vendors ensures a dynamic work environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Global Distribution Engineering Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in digital marketing and operational excellence.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in vendor management and incident resolution can benefit their global distribution channels. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Distribution Engineering Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital marketing and technology delivery. We want to see how your skills align with the role of Global Distribution Engineering Manager, so don’t hold back!
Showcase Your Leadership Skills:This role is all about operational leadership and vendor management. Use your application to demonstrate your past experiences in leading teams and managing external partners. We love seeing examples of how you've driven accountability and built strong partnerships.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can keep calm under pressure and resolve issues quickly. Share specific instances where you’ve tackled challenges in a fast-paced environment, especially in digital marketing or tech operations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at T. Rowe Price
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Digital Marketing Solutions platforms. Brush up on your knowledge of Adobe Experience Cloud and Salesforce Marketing Cloud, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in operational leadership and vendor management. Be ready to discuss how you've successfully led teams, managed offshore partners, and ensured high availability and performance in previous roles.
✨Understand the Business Needs
Familiarise yourself with the marketing and sales processes relevant to the role. Think about how you can align technology solutions with business objectives, and be prepared to discuss how you’ve done this in the past.
✨Demonstrate a Service Mindset
Emphasise your ability to act as a trusted partner to marketing teams. Prepare to share instances where you anticipated needs and removed friction, showcasing your calmness under pressure and commitment to service excellence.
