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- Tasks: Lead digital marketing solutions and ensure operational excellence for global distribution channels.
- Company: Join T. Rowe Price, a premier global asset management firm with 85+ years of experience.
- Benefits: Enjoy flexible work options, competitive pay, and resources for career growth.
- Other info: Work from home up to three days a week and thrive in a dynamic environment.
- Why this job: Make a real impact in a collaborative culture that values diversity and innovation.
- Qualifications: 15+ years in tech delivery, with strong leadership in digital marketing operations.
The predicted salary is between 80000 - 100000 ÂŁ per year.
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
Digital and Marketing Solutions Tech Enablement Lead – Delivery, Operations & Support is accountable for ensuring the stability, scalability, and performance of the digital and marketing enablement ecosystem that powers our global distribution channels. This leader will own operational delivery, production support and KTLO for marketing self‑service capabilities and the digital experiences underpinned by our Digital Distribution Foundation.
Key Responsibilities:
- Operational Leadership: Lead production support and KTLO for Marketing self‑service capabilities (e.g., Marketing Resource Management, Campaign & Journey Orchestration, Content Management, Event Management, Social Engagement, Consent & Preferences) and digital experiences powered by the Digital Distribution Foundation. Ensure high availability, stability, and performance of platforms, with proactive monitoring, incident management, and root cause analysis. Maintain a strong ITIL‑based operational discipline, optimizing incident, problem, and change management processes.
- Partnering for Seamless Delivery: Partner with build engineering teams to ensure smooth transition from project delivery to BAU, with clear operational readiness criteria. Collaborate with marketing, sales, and product stakeholders to understand needs and ensure operational capabilities meet business expectations. Act as the primary technology liaison for segment marketing teams using self‑service tools, ensuring fast resolution and strong adoption.
- Vendor & Offshore Team Management: Provide senior leadership oversight for external service providers managing offshore support teams. Set performance expectations, SLAs, and escalation paths for vendors, ensuring alignment with internal standards. Build a culture of partnership and accountability with external partners.
- Governance & Continuous Improvement: Lead governance for digital channel enablement operations, ensuring compliance with security, privacy, and regulatory requirements. Drive continuous improvement initiatives to increase self‑service capability, reduce manual intervention, and improve user satisfaction. Monitor KPIs for incident resolution time, platform uptime, and customer satisfaction, implementing corrective actions as needed.
Essential Experience & Skills Required:
- 15+ years in technology delivery and operations, with at least 5 years in enterprise‑scale digital marketing or martech operations.
- Proven track record in production support leadership, KTLO, and operational excellence for marketing enablement platforms and digital experiences.
- Strong vendor management experience, particularly with large offshore partners, including contract oversight, SLA enforcement, and performance improvement.
- Familiarity with Digital Marketing Solutions (DMS) platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Seismic, etc.).
- Expertise in ITIL processes and operational governance in a regulated environment.
Preferred:
- Experience in asset management, wealth management, or financial services digital distribution environments.
- Knowledge of capability‑led funding models and working in a Solution Delivery structure.
- Track record in increasing self‑service adoption among non‑technical marketing teams.
Leadership Attributes:
- Operational Anchor: Ensures stability and reliability as the foundation for business growth.
- Service Mindset: Acts as a trusted partner to marketing teams, anticipating needs and removing friction.
- Vendor Commander: Sets clear expectations, drives accountability, and builds productive partnerships with external providers.
- Calm Under Pressure: Maintains composure and focus during incidents, ensuring issues are resolved quickly and thoroughly.
- Global Mindset: Operates effectively across time zones, cultures, and distributed teams.
Work Flexibility: This role is eligible to work from home up to three days per week.
Commitment To Diversity, Equity, And Inclusion: At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day.
Digital and Marketing Solutions Technology Enablement Lead in London employer: T. Rowe Price
Contact Detail:
T. Rowe Price Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Marketing Solutions Technology Enablement Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We recommend practising common interview questions and having your own questions ready to show your interest and enthusiasm.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific projects or achievements that highlight your capabilities. We want to see how you’ve made an impact in previous roles!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. We believe this shows your professionalism and genuine interest in the role.
We think you need these skills to ace Digital and Marketing Solutions Technology Enablement Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital and Marketing Solutions Tech Enablement Lead role. Highlight your relevant experience in technology delivery and operations, especially in digital marketing or martech environments. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: This role is all about operational leadership and vendor management. Be sure to include examples of how you've led teams, managed vendors, and improved processes in your previous roles. We love seeing candidates who can demonstrate a strong service mindset and calmness under pressure.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you’re the right fit for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at T. Rowe Price
✨Know Your Tech Inside Out
Make sure you’re well-versed in the digital marketing solutions and platforms mentioned in the job description, like Adobe Experience Cloud and Salesforce Marketing Cloud. Brush up on your ITIL processes too, as they’ll be crucial for demonstrating your operational governance skills.
✨Showcase Your Leadership Style
Prepare to discuss your experience in leading production support and managing offshore teams. Think of specific examples where you’ve set performance expectations and driven accountability with vendors. This will show that you can maintain a calm and composed approach under pressure.
✨Understand Their Business Needs
Research T. Rowe Price’s investment strategies and how their digital marketing efforts align with their goals. Be ready to explain how your skills can help enhance their marketing self-service capabilities and improve client engagement.
✨Emphasise Continuous Improvement
Be prepared to talk about initiatives you've led that increased self-service adoption or improved user satisfaction. Highlight any KPIs you’ve monitored and how you’ve implemented corrective actions to ensure operational excellence.