At a Glance
- Tasks: Lead global digital marketing operations and ensure platform stability and performance.
- Company: Join T. Rowe Price, a leader in asset management and investment excellence.
- Benefits: Flexible work-from-home options and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic, global environment.
- Why this job: Make a real impact on global marketing teams and enhance their digital capabilities.
- Qualifications: 15+ years in tech delivery, with strong vendor management and operational excellence skills.
The predicted salary is between 80000 - 100000 £ per year.
The Global Distribution Engineering Manager – Delivery, Operations & Support is accountable for ensuring the stability, scalability, and performance of the digital and marketing enablement ecosystem that powers our global distribution channels. This leader will own operational delivery, production support and KTLO for marketing self‑service capabilities and the digital experiences underpinned by our Digital Distribution Foundation. They will partner closely with the build engineering teams to ensure seamless handover from project delivery to stable run‑state, and lead offshore support teams in resolving issues quickly, enabling marketers to focus on driving client engagement.
They will serve as the senior technology leader for Global Distribution Technology Digital and Marketing Solutions Tech Enablement operations, bringing a strong command of vendor management, incident resolution, and process improvement in a complex, global, regulated environment.
Key Responsibilities- Operational Leadership: Lead production support and KTLO for Marketing self‑service capabilities (e.g., Marketing Resource Management, Campaign & Journey Orchestration, Content Management, Event Management, Social Engagement, Consent & Preferences) and digital experiences powered by the Digital Distribution Foundation. Ensure high availability, stability, and performance of platforms, with proactive monitoring, incident management, and root‑cause analysis. Maintain a strong ITIL‑based operational discipline, optimizing incident, problem, and change management processes.
- Partnering for Seamless Delivery: Partner with build engineering teams to ensure a smooth transition from project delivery to BAU, with clear operational readiness criteria. Collaborate with marketing, sales, and product stakeholders to understand needs and ensure operational capabilities meet business expectations. Act as the primary technology liaison for segment marketing teams using self‑service tools, ensuring fast resolution and strong adoption.
- Vendor & Offshore Team Management: Provide senior leadership oversight for external service providers (e.g., TCS) managing offshore support teams. Set performance expectations, SLAs, and escalation paths for vendors, ensuring alignment with internal standards. Build a culture of partnership and accountability with external partners.
- Governance & Continuous Improvement: Lead governance for digital channel enablement operations, ensuring compliance with security, privacy, and regulatory requirements. Drive continuous improvement initiatives to increase self‑service capability, reduce manual intervention, and improve user satisfaction. Monitor KPIs for incident resolution time, platform uptime, and customer satisfaction, implementing corrective actions as needed.
- Essential: 15+ years in technology delivery and operations, with at least 5 years in enterprise‑scale digital marketing or martech operations. Proven track record in engineering, production support leadership, KTLO, and operational excellence for marketing enablement platforms and digital experiences. Strong vendor management experience, particularly with large offshore partners (e.g., TCS, Infosys, Wipro), including contract oversight, SLA enforcement, and performance improvement. Familiarity with Digital Marketing Solutions (DMS) platforms (Adobe Experience Cloud, Salesforce Marketing Cloud, Seismic, etc.). Expertise in ITIL processes and operational governance in a regulated environment.
- Preferred: Experience in asset management, wealth management, or financial services digital distribution environments. Knowledge of capability‑led funding models and working in a Solution Delivery structure. Track record in increasing self‑service adoption among non‑technical marketing teams.
- Operational Anchor: Ensures stability and reliability as the foundation for business growth.
- Service Mindset: Acts as a trusted partner to marketing teams, anticipating needs and removing friction.
- Vendor Commander: Sets clear expectations, drives accountability, and builds productive partnerships with external providers.
- Calm Under Pressure: Maintains composure and focus during incidents, ensuring issues are resolved quickly and thoroughly.
- Global Mindset: Operates effectively across time zones, cultures, and distributed teams.
This role is eligible to work from home up to three days per week.
Why Join UsThis is a pivotal role for ensuring our digital marketing enablement ecosystem delivers reliable, high‑quality service every day. You’ll be the leader who keeps the lights on for our global digital distribution channels, enabling marketing teams to work faster, smarter, and with greater confidence. Your impact will be felt daily ‑ in the stability of our platforms, the productivity of our teams, and the trust our stakeholders place in our digital delivery organization.
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term.
Global Distribution Engineering Manager employer: T. Rowe Price
T. Rowe Price is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. With flexible work arrangements, including the option to work from home up to three days a week, employees enjoy a healthy work-life balance while contributing to a pivotal role in enhancing our digital marketing enablement ecosystem. Join us to be part of a team that values stability, operational excellence, and impactful contributions to global investment management.
StudySmarter Expert Advice🤫
We think this is how you could land Global Distribution Engineering Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in digital marketing and operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can enhance operational delivery and support for marketing self-service capabilities. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Global Distribution Engineering Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital marketing and operations. We want to see how your skills align with the role of Global Distribution Engineering Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills:This role is all about operational leadership and vendor management. Be sure to include examples of how you've successfully led teams or projects in the past. We love seeing candidates who can demonstrate a strong service mindset and calmness under pressure.
Highlight Your Technical Expertise:Since this position involves working with various digital marketing solutions, make sure to mention any relevant tools or platforms you’ve worked with. If you have experience with ITIL processes or managing offshore teams, let us know!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at T. Rowe Price
✨Know Your Tech Inside Out
Make sure you’re well-versed in the digital marketing solutions mentioned in the job description, like Adobe Experience Cloud and Salesforce Marketing Cloud. Brush up on your ITIL processes too, as they’ll be crucial for demonstrating your operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading production support and managing offshore teams. Be ready to discuss how you've set performance expectations and driven accountability with vendors in past roles.
✨Understand the Business Needs
Familiarise yourself with the marketing and sales functions of the company. Think about how you can align technology capabilities with their needs, ensuring you can act as a trusted partner who anticipates challenges and removes friction.
✨Demonstrate a Global Mindset
Since this role involves working across time zones and cultures, prepare to discuss your experience in global environments. Share examples of how you’ve successfully collaborated with diverse teams and managed projects in a distributed setting.
