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- Tasks: Assist with online content, customer enquiries, and retail operations in a dynamic environment.
- Company: Join T. Paterson Jeweller, a family-run business with a rich history since 1832.
- Benefits: Enjoy a supportive work culture, training opportunities, and competitive salary packages.
- Why this job: Be part of a passionate team that values customer relationships and offers a unique jewellery experience.
- Qualifications: Friendly attitude, IT skills, and a passion for customer service and jewellery are essential.
- Other info: Flexible hours with occasional Sunday shifts during festive periods; training provided.
The predicted salary is between 28800 - 43200 £ per year.
Type: Full-time (average 36 hours per week), permanent.
Location: T. Paterson Jeweller, 33-37 High Street, Perth PH1 5TJ.
Position Overview
We are looking for an enthusiastic, friendly and conscientious team member with a passion for fine jewellery. This is a full-time, permanent position. The working hours may vary slightly from week to week, but include working Monday – Saturday, with days off. Some Sundays will be required in the festive period. Our normal work hours are from 8:40am until approximately 5:30pm.
This role will require you to assist with our online content, including our website and social media. On the retail side, you will be required to assist customers with their enquiries and purchases, as well as maintaining the workspace and goods for sale.
T. Paterson Jeweller is a busy, family-run jeweller's on Perth’s High Street, and was founded in 1832. We pride ourselves on offering excellent customer service, which is demonstrated in the long-term relationships we form with our customers. We aim to exceed our customers’ expectations, both in terms of their experience and in our selection of fine jewellery and watches, and we value the importance of listening to our customers’ needs to ensure they find the perfect jewellery for all manner of occasions.
We value all our employees and, as such, we offer a positive and supportive environment to work in. We provide training, staff benefits and an excellent salary package (dependent on experience, details of which will be disclosed at the interview stage). We also offer industry accredited training and qualifications after an initial training period.
Main Duties:
- Assist with taking and editing photographs
- Uploading items for sale onto our website
- Social media management
- Meet and greet customers
- Assist customers with their enquiries and purchases, both instore and online
You will be able to assist customers with any questions regarding our jewellery manufacturing, repairs, company, or items for sale. This may include the use of a computer/laptop/tablet or telephone calls to suppliers and customers. Training will also be given to accurately handle sales and repair enquiries. You will be IT literate and be confident using technology. You will also be responsible for handling cash, processing refunds, handling emails and similar administrative tasks.
Knowledge & Experience
- A confident, friendly and approachable manner
- A passion for excellent customer service at all times, both online and in store
- Resourceful and a positive, eager attitude
- Great organisational skills, self-motivation and time management skills
- A team player who can adapt to challenges as they arise
- Strong attention to detail
- A passion for jewellery or experience in jewellery sales/manufacturing
- Strong IT skills and social media knowledge
- Knowledge of sales techniques or customer service training
This role is varied but you will be supported and encouraged by our friendly team. It will at times require duties which are not listed above, as per the needs of the business.
If you think this role sounds like a good fit for you, please CONTACT US or pop in store for an application form. You can either email us your completed application form along with your CV to info@patersonjewellers.co.uk or ideally hand these into our shop at 33-37 High Street, Perth. We would be delighted to meet you!
Full-Time Online Content Assistant/Retail Consultant employer: T. Paterson Jeweller Ltd
Contact Detail:
T. Paterson Jeweller Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time Online Content Assistant/Retail Consultant
✨Tip Number 1
Familiarise yourself with T. Paterson Jeweller's history and values. Understanding their commitment to customer service and fine jewellery will help you connect with the team during your interactions.
✨Tip Number 2
Showcase your passion for jewellery in conversations. Whether it's discussing your favourite pieces or trends, demonstrating genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with social media management. Since this role involves online content, having examples of your previous work or ideas for their platforms can impress the hiring team.
✨Tip Number 4
Be ready to demonstrate your customer service skills. Think of specific instances where you've gone above and beyond for a customer, as this aligns perfectly with their focus on excellent service.
We think you need these skills to ace Full-Time Online Content Assistant/Retail Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and online content management. Emphasise any previous roles that involved social media or retail, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for jewellery and excellent customer service. Mention specific examples of how you've exceeded customer expectations in past roles to demonstrate your suitability for the position.
Showcase Your IT Skills: Since the role requires strong IT skills, mention any relevant software or tools you are proficient in, especially those related to online content creation and social media management. This will help you stand out as a tech-savvy candidate.
Highlight Your Team Spirit: In your application, emphasise your ability to work well in a team and adapt to challenges. Provide examples of how you've collaborated with others in previous jobs, as this is important for the supportive environment at T. Paterson Jeweller.
How to prepare for a job interview at T. Paterson Jeweller Ltd
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for fine jewellery during the interview. Share any personal experiences or knowledge you have about jewellery, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Your Customer Service Skills
Since excellent customer service is a key aspect of this position, prepare examples of how you've successfully assisted customers in the past. Be ready to discuss how you handle enquiries and ensure customer satisfaction.
✨Demonstrate Your IT and Social Media Skills
As the role involves managing online content, be prepared to talk about your experience with technology and social media platforms. You might even want to bring examples of your previous work or ideas for their online presence.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team culture, training opportunities, or how they measure success in this position to engage in a meaningful conversation.
