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- Tasks: Provide Level 2 & 3 support for hardware and software troubleshooting.
- Company: Join TEEMA, a dynamic company focused on tech solutions and career growth.
- Benefits: Enjoy flexible work options and opportunities for professional development.
- Why this job: Be part of a supportive team that values critical thinking and problem-solving.
- Qualifications: A+ certification and experience with SCCM and Active Directory are preferred.
- Other info: Work independently while contributing to exciting tech projects.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for Technical Support with O365experience. Experience in project work is also ideal either leading a specific component or the ability to independently work.
What you will be doing:
- Level 2 & 3 Support troubleshooting hardware (laptops, desktops, printers, meeting room equipment and software)
- Coordinate and build new device setups for new and existing employees
- Operational support for users locally and remote
- Build and support technologies such as kiosks, digital displays, stingray players, meeting room equipment, iPads, cellphones
- Maintain many forms of inventory.
- Perform software/firmware upgrades on access points such as kiosks and digital displays.
- Prepare and maintain documentation for Information Technology Group as well as end-users.
- Perform other duties as required.
What you need to have:
- Customer service-oriented, with an emphasis in communication verbal or written
- A+ certification, ITIL are strong assets
- Level 2 & 3 troubleshooting diagnosing for hardware and software
- Proficient in SCCM, group policies, automation, scripting
- Hardware – Laptops, Desktops, Office, MS teams, Skype, ServiceNow, Exchange, Active Directory, Windows 10, 7, 8.1, Mobile Iron, Intune
- Nice to have: Palo Alto Global protect VPN, MobileIron, Intune, Crowdstrike, Microsoft Dynamics
- Critical thinking, problem-solving, time management are key
- Ability to work with little to no supervision.
For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.
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Technical Support employer: T-Net British Columbia
Contact Detail:
T-Net British Columbia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with O365 and its various components. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. This will highlight your problem-solving abilities.
✨Tip Number 3
Network with professionals in the IT support field, especially those who have experience with Level 2 & 3 support. They can provide insights and potentially refer you to opportunities.
✨Tip Number 4
Stay updated on the latest technologies and tools relevant to the role, such as SCCM and Active Directory. Mentioning your familiarity with these during discussions can demonstrate your commitment to the field.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365 and any relevant project work. Emphasise your Level 2 & 3 troubleshooting skills and familiarity with hardware and software mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service orientation and communication skills. Mention specific examples of how you've successfully supported users or managed projects in the past.
Highlight Relevant Certifications: If you have A+ certification or ITIL, make sure to include these prominently in your application. These qualifications are strong assets for the role and should be easily visible.
Showcase Problem-Solving Skills: In your application, provide examples of how you've used critical thinking and problem-solving skills in previous roles. This will demonstrate your ability to work independently and manage time effectively.
How to prepare for a job interview at T-Net British Columbia
✨Showcase Your Technical Skills
Be prepared to discuss your experience with O365 and other relevant technologies. Highlight specific instances where you've successfully troubleshot hardware or software issues, as this will demonstrate your capability for Level 2 & 3 support.
✨Emphasise Customer Service
Since the role is customer service-oriented, be ready to share examples of how you've effectively communicated with users. Discuss any challenging situations you've faced and how you resolved them, showcasing your problem-solving skills.
✨Demonstrate Project Experience
If you've led a project or worked independently on a component, make sure to mention it. Talk about your role, the challenges you faced, and the outcomes, as this will show your ability to manage tasks with little supervision.
✨Prepare Documentation Samples
Since maintaining documentation is part of the job, consider bringing samples of documentation you've created in the past. This could include user guides or troubleshooting steps, which will illustrate your attention to detail and organisational skills.
