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- Tasks: Provide Level 2 & 3 support for hardware and software troubleshooting.
- Company: Join TEEMA, a dynamic company connecting talent with opportunities.
- Benefits: Enjoy flexible work options and access to various corporate perks.
- Why this job: Be part of a tech-savvy team making a real impact in IT support.
- Qualifications: Customer service skills and A+ certification are essential; experience with SCCM is a plus.
- Other info: Work independently and manage projects while enhancing your technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for Technical Support with O365 experience. Experience in project work is also ideal either leading a specific component or the ability to independently work.
What you will be doing:
- Level 2 & 3 Support troubleshooting hardware (laptops, desktops, printers, meeting room equipment and software)
- Coordinate and build new device setups for new and existing employees
- Operational support for users locally and remote
- Build and support technologies such as kiosks, digital displays, stingray players, meeting room equipment, iPads, cellphones
- Maintain many forms of inventory
- Perform software/firmware upgrades on access points such as kiosks and digital displays
- Prepare and maintain documentation for Information Technology Group as well as end-users
- Perform other duties as required
What you need to have:
- Customer service-oriented, with an emphasis in communication verbal or written
- A+ certification, ITIL are strong assets
- Level 2 & 3 troubleshooting diagnosing for hardware and software
- Proficient in SCCM, group policies, automation, scripting
- Hardware - Laptops, Desktops, Office, MS teams, Skype, ServiceNow, Exchange, Active Directory, Windows 10, 7, 8.1, Mobile Iron, Intune
Nice to have:
- Palo Alto Global protect VPN, MobileIron, Intune, Crowdstrike, Microsoft Dynamics
- Critical thinking, problem-solving, time management are key
- Ability to work with little to no supervision
Technical Support employer: T-Net British Columbia
Contact Detail:
T-Net British Columbia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with O365 and its various applications. Being able to demonstrate your knowledge during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare examples of past experiences where you've successfully resolved technical problems.
✨Tip Number 3
Highlight any experience you have with project work. Be ready to discuss how you've led components or worked independently on projects in your previous roles.
✨Tip Number 4
Showcase your customer service skills. Think of specific instances where you've effectively communicated with users, as this is crucial for a Technical Support role.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with O365 and any relevant project work. Emphasise your Level 2 & 3 troubleshooting skills, as well as your familiarity with hardware and software mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your customer service orientation and communication skills. Mention specific examples of how you've successfully supported users or managed projects in the past to demonstrate your fit for the role.
Highlight Relevant Certifications: If you have A+ certification or ITIL, make sure to include these prominently in your application. These qualifications are strong assets for the Technical Support position and can set you apart from other candidates.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the application process. Brush up on troubleshooting techniques for hardware and software, as well as your experience with tools like SCCM, Active Directory, and any other technologies listed in the job description.
How to prepare for a job interview at T-Net British Columbia
✨Showcase Your Technical Skills
Be prepared to discuss your experience with O365 and other relevant technologies. Highlight specific instances where you've successfully troubleshot hardware or software issues, as this will demonstrate your capability for Level 2 & 3 support.
✨Emphasise Customer Service
Since the role is customer service-oriented, be ready to share examples of how you've effectively communicated with users. Discuss any challenging situations you've faced and how you resolved them, showcasing your problem-solving skills.
✨Demonstrate Project Experience
If you have experience leading projects or working independently, make sure to mention it. Talk about your role in coordinating device setups or any operational support tasks you've managed, as this aligns well with the job requirements.
✨Prepare Documentation Samples
Since maintaining documentation is part of the role, consider bringing samples of documentation you've created in previous positions. This could include user guides or troubleshooting manuals, which will illustrate your attention to detail and organisational skills.
