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For Companies At a Glance
- Tasks: Manage customer relations, handle complaints, and optimise CRM platforms.
- Company: Fast-growing Chinese automotive company with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a thriving industry and make a difference in customer satisfaction.
- Qualifications: Experience in automotive and strong process improvement skills.
- Other info: Ideal for those who love building structure and enhancing customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a fast-growing Chinese automotive company to hire a CRM role.
- You will be responsible for covering after-sales complaint handling, CRM platforms, and call centre operations.
- Automotive experience is highly desirable.
- Open to speaking with candidates who enjoy building structure, improving processes, and driving customer satisfaction at scale.
Customer Relations Manager in London employer: T-Maxx International
Contact Detail:
T-Maxx International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in customer relations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to speak with potential employers, highlight your experience with CRM platforms and after-sales processes. Make it clear how you can improve their customer satisfaction.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent developments in the automotive sector. This will help you tailor your answers and show that you’re genuinely interested in their mission.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Customer Relations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer relations and any relevant automotive background. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how you can improve processes. Let us know what excites you about this role and our company.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled complaints or improved customer experiences in the past. We love candidates who can demonstrate their ability to drive satisfaction at scale!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at T-Maxx International
✨Know Your Automotive Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common after-sales issues and how CRM platforms are used in the industry. This will show that you’re not just a people person, but also someone who understands the technical side of things.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've successfully improved processes in previous roles. Think about specific situations where you’ve streamlined operations or enhanced customer satisfaction. This will demonstrate your ability to build structure and drive results, which is key for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer complaints or call centre challenges. Practise your responses to these scenarios, focusing on your problem-solving skills and how you prioritise customer satisfaction. This will help you stand out as a candidate who can think on their feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current CRM strategies or how they measure customer satisfaction. This not only shows your enthusiasm but also gives you a better understanding of what they value in a Customer Relations Manager.
