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- Tasks: Manage after-sales complaints and enhance customer satisfaction through CRM platforms.
- Company: Fast-growing Chinese automotive company with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Join a thriving industry and make a real difference in customer relations.
- Qualifications: Experience in automotive and a passion for improving processes.
- Other info: Ideal for those who love building structure and driving customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with a fast-growing Chinese automotive company to hire a CRM role.
- You will be responsible for covering after-sales complaint handling, CRM platforms, and call centre operations.
- Automotive experience is highly desirable.
- Open to speaking with candidates who enjoy building structure, improving processes, and driving customer satisfaction at scale.
Customer Relations Manager employer: T-Maxx International
Contact Detail:
T-Maxx International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry or those who work at the company you're eyeing. A friendly chat can open doors and give you insights that might just set you apart.
✨Tip Number 2
Show off your skills! When you get the chance to speak with potential employers, highlight your experience with CRM platforms and after-sales processes. Make it clear how you can drive customer satisfaction and improve operations.
✨Tip Number 3
Prepare for the interview by researching common challenges in the automotive sector. Think about how you can tackle these issues and be ready to share your ideas. This shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Your Passion for Customer Relations: When writing your application, let us see your enthusiasm for customer relations! Share specific examples of how you've improved customer satisfaction in previous roles, especially if you have experience in the automotive sector.
Highlight Relevant Experience: Make sure to emphasise any relevant experience you have with CRM platforms and call centre operations. We want to know how your background aligns with the responsibilities of the role, so don’t hold back!
Be Process-Oriented: Since we’re looking for someone who enjoys building structure and improving processes, include details about any initiatives you've led that streamlined operations or enhanced customer service. This will show us you're a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better, so don’t miss out!
How to prepare for a job interview at T-Maxx International
✨Know Your Automotive Stuff
Brush up on your automotive knowledge before the interview. Familiarise yourself with common after-sales issues and how CRM platforms can enhance customer satisfaction in the automotive industry. This will show that you’re not just a fit for the role, but also passionate about the sector.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've successfully built structure or improved processes in previous roles. Be ready to discuss specific strategies you implemented and the positive outcomes they had on customer satisfaction. This will demonstrate your proactive approach and problem-solving abilities.
✨Understand CRM Platforms
Make sure you have a solid understanding of various CRM platforms and their functionalities. If you’ve used any specific tools in the past, be prepared to discuss how they helped streamline operations or enhance customer interactions. This knowledge will set you apart from other candidates.
✨Practice Your Communication Skills
As a Customer Relations Manager, communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle customer complaints and improve service delivery. This will help you feel more at ease during the actual interview.
