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- Tasks: Manage daily operations of REFORMER PILATES studios and ensure top-notch customer experience.
- Company: Dynamic fitness company focused on high standards and customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with a mix of remote and on-site responsibilities across London.
- Why this job: Join a vibrant team and make a real impact in the fitness community.
- Qualifications: Strong organisational skills and experience in operations management.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a highly organised and proactive Studio Operations Manager to oversee the day-to-day operations across our REFORMER PILATES studios. You will ensure that all studios run smoothly, efficiently, and consistently at the highest standard. This is a hybrid role, combining remote operational management with regular on-site presence across our London locations.
Key Responsibilities
- Operations & Studio Management
- Oversee daily studio operations, openings and ensure seamless execution across all locations
- Maintain high standards of cleanliness, organisation, and stock management
- Manage instructor cover, last-minute changes, and scheduling adjustments
- Ensure full compliance with health & safety standards
- Uphold a consistently professional, welcoming studio environment
- Act as the main point of contact for landlords, contractors, and subcontractors, managing relationships, coordinating works, and ensuring timely resolution of maintenance and site-related issues
- Customer Experience & Communication
- Oversee all customer communication via email and live chat
- Resolve client issues efficiently while maintaining a premium customer experience
- Manage memberships, class credits, and account queries via Mindbody
- Ensure all communication reflects the brand’s tone and quality standards
- Team & Instructor Operations
- Create and manage staff rotas across all studios
- Coordinate instructor availability and ensure full schedule coverage
- Lead onboarding and induction of new instructors
- Maintain accurate instructor profiles and class schedules
- Systems & Process Management
- Oversee and optimise Mindbody operations
- Troubleshoot booking and system-related issues
- Improve internal systems, workflows, and operational efficiency
- Health, Safety & Standards
- Ensure all equipment is safe, functional, and well maintained
- Conduct regular studio checks to maintain presentation standards
- Maintain first aid readiness and emergency procedures
Studio Operations manager employer: T.I
Contact Detail:
T.I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Operations manager
✨Tip Number 1
Network like a pro! Reach out to people in the fitness and studio management industry. Attend events, join online forums, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience in operations and customer service. Share specific examples of how you've improved processes or enhanced customer experiences in previous roles.
✨Tip Number 3
Be proactive! If you see a studio you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. A well-timed email can make all the difference and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows us you’re serious about joining our team and helps you stand out from the crowd.
We think you need these skills to ace Studio Operations manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Studio Operations Manager role. Highlight your experience in managing operations, customer service, and team coordination, as these are key aspects of the job.
Showcase Your Organisational Skills: We want to see how organised you are! Use specific examples from your past roles that demonstrate your ability to manage multiple tasks, maintain high standards, and ensure smooth operations across various locations.
Communicate Clearly: Since communication is a big part of this role, make sure your application reflects your ability to convey information clearly and professionally. Keep your language concise and to the point, just like we do at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at T.I
✨Know Your Operations Inside Out
Make sure you’re familiar with the daily operations of a studio, especially in a fitness environment. Brush up on how to manage schedules, handle instructor cover, and maintain high cleanliness standards. Being able to discuss specific examples from your past experience will show that you’re proactive and organised.
✨Showcase Your Customer Service Skills
Since customer experience is key, prepare to share how you've resolved client issues in the past. Think of scenarios where you maintained a premium service level, even under pressure. This will demonstrate your ability to uphold the brand’s tone and quality standards.
✨Familiarise Yourself with Mindbody
As this role involves optimising Mindbody operations, it’s crucial to have a good understanding of the platform. If you’ve used it before, be ready to discuss how you’ve troubleshot issues or improved workflows. If not, do some research to show your willingness to learn.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in studio management, be prepared to discuss your knowledge of compliance standards. Think about how you would conduct regular checks and maintain equipment safety. This shows you take the role seriously and prioritise a safe environment.