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- Tasks: Manage daily studio operations and ensure a premium customer experience.
- Company: Dynamic fitness studio with a focus on community and excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a vibrant team and help shape the future of our studios.
- Why this job: Be the heartbeat of our studios and make a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and experience in operations management.
The predicted salary is between 40000 - 50000 £ per year.
This role is central to the business, acting as the key link between instructors, customers, and leadership. You will ensure that all studios run smoothly, efficiently, and consistently at the highest standard. This is a hybrid role, combining remote operational management with regular on-site presence across our London locations.
Key Responsibilities
- Operations & Studio Management
- Oversee daily studio operations, openings and ensure seamless execution across all locations
- Maintain high standards of cleanliness, organisation, and stock management
- Manage instructor cover, last-minute changes, and scheduling adjustments
- Ensure full compliance with health & safety standards
- Uphold a consistently professional, welcoming studio environment
- Act as the main point of contact for landlords, contractors, and subcontractors, managing relationships, coordinating works, and ensuring timely resolution of maintenance and site-related issues
- Oversee all customer communication via email and live chat
- Resolve client issues efficiently while maintaining a premium customer experience
- Manage memberships, class credits, and account queries via Mindbody
- Ensure all communication reflects the brand’s tone and quality standards
- Create and manage staff rotas across all studios
- Coordinate instructor availability and ensure full schedule coverage
- Lead onboarding and induction of new instructors
- Maintain accurate instructor profiles and class schedules
- Oversee and optimise Mindbody operations
- Troubleshoot booking and system-related issues
- Improve internal systems, workflows, and operational efficiency
- Ensure all equipment is safe, functional, and well maintained
- Conduct regular studio checks to maintain standards
Studio Operations manager in London employer: T.I
Contact Detail:
T.I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Operations manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get the chance to visit studios or attend open days, make sure to be there. It’s a great way to meet the team, understand the vibe, and show your enthusiasm for the role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to studios you’re interested in and express your passion for operations management. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Studio Operations manager in London
Some tips for your application 🫡
Show Your Passion for Operations: When writing your application, let us see your enthusiasm for studio operations! Share specific examples of how you've managed similar environments and what you love about keeping things running smoothly.
Highlight Your Communication Skills: Since you'll be the main point of contact for instructors and customers, make sure to showcase your communication skills. Use clear, friendly language in your application to reflect the brand’s tone and demonstrate how you handle customer queries.
Be Detail-Oriented: We value attention to detail, especially when it comes to managing schedules and compliance. In your application, mention any experiences where your organisational skills made a difference in operations or customer satisfaction.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at T.I
✨Know Your Operations Inside Out
Familiarise yourself with the daily operations of a studio. Understand how to manage schedules, instructor cover, and customer communication. Being able to discuss specific examples of how you’ve handled similar responsibilities will show your potential employer that you’re ready for the role.
✨Demonstrate Customer-Centric Thinking
Prepare to share experiences where you resolved client issues or improved customer experience. Highlight your ability to maintain a premium service while managing operational challenges. This will showcase your understanding of the importance of customer satisfaction in studio management.
✨Showcase Your Health & Safety Knowledge
Brush up on health and safety standards relevant to studio operations. Be ready to discuss how you would ensure compliance and maintain a safe environment for both staff and customers. This knowledge is crucial for the role and will demonstrate your commitment to maintaining high standards.
✨Be Ready to Talk Systems and Processes
Since this role involves optimising systems like Mindbody, be prepared to discuss your experience with similar software. Share any ideas you have for improving workflows or troubleshooting issues. This will highlight your proactive approach to operational efficiency.