At a Glance
- Tasks: Lead and support retail shops, ensuring a welcoming community experience.
- Company: Join Tŷ Hafan, making a difference for children and families across Wales.
- Benefits: Enjoy 25 days holiday, health benefits, and discounts on shopping and gym memberships.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
- Why this job: Step into a dynamic role with hands-on leadership and real impact.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we’d love to hear from you. We’re excited to introduce a brand-new opportunity to join Tŷ Hafan’s retail team as a Shop Cover Manager. You’ll bring energy, confidence and hands-on leadership – stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career.
About the role
As Shop Cover Manager, you’ll provide hands-on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community-focused experience.
- Leading and motivating volunteers and paid staff
- Maintaining excellent visual, operational and customer standards
- Driving income to support Tŷ Hafan’s vital work
- Ensuring compliance with policies and procedures
- Creating positive, inclusive shop environments.
Working pattern
- 37.5 hours per week
- 5 days Monday to Saturday, 9.00am–5.00pm
- Occasional Sunday and Bank Holiday cover
- Travel expenses paid in line with HMRC guidelines
About You
- Proven retail management experience (charity or multi-site desirable)
- Strong leadership and people management skills
- Confidence working independently and making decisions
- Excellent organisation and problem-solving skills
- Flexibility to travel and support multiple locations
Benefits
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Closing Date: Sunday 21st June 2026
Shop Cover Manager (South West & West Wales) employer: T Hafan
Tŷ Hafan is an exceptional employer, offering a fulfilling opportunity for those passionate about retail and making a difference in the lives of children and families across Wales. With a strong commitment to employee growth, a supportive work culture, and a range of benefits including a generous pension scheme, healthcare cash plan, and flexible working arrangements, Tŷ Hafan fosters an inclusive environment where every team member can thrive and contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Cover Manager (South West & West Wales)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who might know about opportunities at Tŷ Hafan. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet with potential employers, share specific examples of how you've motivated teams or improved shop performance. We love hearing about real-life experiences!
✨Tip Number 3
Be flexible and ready to adapt! The role involves covering various shops, so highlight your ability to jump in wherever needed. Show that you're not just a manager but a team player who thrives in dynamic environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Tŷ Hafan and making a difference in the community.
We think you need these skills to ace Shop Cover Manager (South West & West Wales)
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see how your passion aligns with our mission to support children and families across Wales.
Highlight Your Experience:Make sure to showcase your retail management experience, especially if it involves charity or multi-site work. We’re looking for proven leadership skills that can motivate both volunteers and staff.
Be Specific:When describing your skills, be specific about your achievements. Use examples that demonstrate your problem-solving abilities and how you’ve maintained high operational standards in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at T Hafan
✨Know the Mission
Before your interview, take some time to understand Tŷ Hafan's mission and values. This role is all about making a difference for children and families, so be ready to discuss how your passion for retail aligns with their goals.
✨Showcase Your Leadership Skills
As a Shop Cover Manager, you'll need to lead and motivate both volunteers and staff. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your hands-on approach and ability to inspire others.
✨Demonstrate Problem-Solving Abilities
Retail can be unpredictable, so be ready to talk about how you tackle problems on the spot. Think of specific instances where you've had to make quick decisions or adapt to changing circumstances, especially in a multi-site environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop culture, the types of challenges they face, or how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
