At a Glance
- Tasks: Lead and support retail shops, ensuring a welcoming experience for customers.
- Company: Join Tŷ Hafan, making a difference for children and families across Wales.
- Benefits: Enjoy 25 days holiday, pension scheme, health benefits, and discounts.
- Other info: Flexible working across South East Wales with excellent career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in your community.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
If you have a passion for retail and would like a rewarding role, helping make a real difference to children and families across Wales, we’d love to hear from you. We’re excited to introduce a brand-new opportunity to join Tŷ Hafan’s retail team as a Shop Cover Manager. You’ll bring energy, confidence and hands-on leadership – stepping in to support and cover our shops when it matters most. If you love variety, value autonomy and enjoy getting stuck in, this could be a brilliant next step in your retail management career.
About the role
As Shop Cover Manager, you’ll provide hands-on management cover across our shops when Shop Managers are absent, ensuring each shop continues to operate to a high standard and deliver a welcoming, community-focused experience. This is a dynamic, people-centered role where no two days are the same. You’ll play a vital role in:
- Leading and motivating volunteers and paid staff
- Maintaining excellent visual, operational and customer standards
- Driving income to support Tŷ Hafan’s vital work
- Ensuring compliance with policies and procedures
- Creating positive, inclusive shop environments.
Where you’ll work
You’ll primarily cover shops across South East Wales, including: Abergavenny, Barry, Caerphilly, Cowbridge, Cwmbran, Newport, Penarth, Talbot Green and Whitchurch.
Working pattern
37.5 hours per week, 5 days Monday to Saturday, 9.00am–5.00pm. Occasional Sunday and Bank Holiday cover. Travel expenses paid in line with HMRC guidelines.
About you
- Proven retail management experience (charity or multi-site desirable)
- Strong leadership and people-management skills
- Confidence working independently and making decisions
- Excellent organisation and problem-solving skills
- Flexibility to travel and support multiple locations.
The benefits of working for Tŷ Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% off all purchases from any Ty Hafan Retail shop).
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Closing Date: Sunday 21st June 2026
Interview Dates: 1st and 2nd July 2026
Shop Cover Manager (South East Wales) employer: T Hafan
Tŷ Hafan is an exceptional employer, offering a fulfilling opportunity for those passionate about retail and making a difference in the lives of children and families across Wales. With a strong commitment to employee development, a supportive work culture, and a range of benefits including a generous pension scheme, healthcare cash plan, and flexible working arrangements, Tŷ Hafan fosters an inclusive environment where every team member can thrive and contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Cover Manager (South East Wales)
✨Tip Number 1
Get to know the company! Research Tŷ Hafan and its mission. When you understand their values, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the unexpected! Since the Shop Cover Manager role is dynamic, think of examples from your past experiences where you’ve had to adapt quickly or lead a team under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Tŷ Hafan family.
We think you need these skills to ace Shop Cover Manager (South East Wales)
Some tips for your application 🫡
Show Your Passion for Retail:Make sure to highlight your love for retail in your application. We want to see that you’re genuinely excited about the role and how you can make a difference in our shops!
Tailor Your Experience:When writing your application, focus on your relevant retail management experience. We’re looking for strong leadership skills, so share examples of how you've motivated teams and maintained high standards.
Be Yourself:Let your personality shine through! We value authenticity, so don’t be afraid to show us who you are and how you can contribute to creating a positive shop environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at T Hafan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shop Cover Manager role. Familiarise yourself with Tŷ Hafan’s mission and values, and think about how your experience aligns with their needs. This will help you demonstrate your passion for retail and your commitment to making a difference.
✨Showcase Your Leadership Skills
As a Shop Cover Manager, you'll be leading volunteers and staff. Prepare examples of how you've successfully motivated teams in the past. Think about specific situations where your leadership made a positive impact, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
In this dynamic role, you'll face various challenges. Be prepared to discuss how you've tackled problems in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your organisational skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the team culture, the types of challenges you might face, or how success is measured in the role. It’s a great way to engage with the interviewers and leave a lasting impression.
