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- Tasks: Support the Shop Manager in daily operations and lead a team of volunteers.
- Company: Join TÅ· Hafan, a charity making a real difference in children's lives.
- Benefits: Enjoy competitive pay, pension scheme, and discounts on shopping and gym memberships.
- Other info: Flexible Sunday hours in a vibrant coastal town with great career growth.
- Why this job: Be part of a community-focused shop while helping families in need.
- Qualifications: Retail experience and a passion for excellent customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work Sundays only from 9.00am - 5.00pm (7.5 hours per week). Located in Porthcawl, our well-established shop is friendly and is at the heart of the local community.
About the shop: Porthcawl is a welcoming coastal town, known for its beautiful beaches, seaside promenade and strong sense of community. With a one street shopping area in the lively town centre including independent shops, cafés and fabulous ice cream parlours, it offers a relaxed but active environment for both residents and visitors. The shop is known for its high standards, wonderful window displays and providing first class customer service.
About the role: As a Deputy Shop Manager, you'll support the Shop Manager to maximise the income and contribution of the shops, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including financial compliance, stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community.
About you: We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop. You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction.
The benefits of working for TÅ· Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance program, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
- Retail bonus scheme (subject to Shop Performance)
About our Retail department: Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life‑limited children and their families in Wales.
Our Vision: A Wales where every child with a life‑shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At TÅ· Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Deputy Shop Manager (Porthcawl) - Sundays Only employer: T Hafan
Contact Detail:
T Hafan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager (Porthcawl) - Sundays Only
✨Tip Number 1
Get to know the shop and its community! Before your interview, take a stroll around Porthcawl, check out the local vibe, and maybe even chat with some regulars. This will show your genuine interest in the role and help you connect with the team.
✨Tip Number 2
Show off your people skills! During the interview, share examples of how you've built positive relationships in previous roles. Remember, they want someone who can lead and motivate a team, so highlight your experience in creating a fun and inclusive environment.
✨Tip Number 3
Be ready to discuss your commercial awareness! Think about how you can contribute to meeting KPIs and driving sales. Bring up any past experiences where you’ve successfully managed stock or improved shop standards – it’ll make you stand out!
✨Tip Number 4
Don’t forget to express your passion for charity work! Tŷ Hafan is all about making a difference, so share why you’re excited about supporting families and how you can contribute to their mission. It’s all about showing that you care!
We think you need these skills to ace Deputy Shop Manager (Porthcawl) - Sundays Only
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about working in retail and supporting the community. Share your experiences that highlight your love for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we're looking for in a Deputy Shop Manager. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it gives you a chance to explore more about Tŷ Hafan and our values while you're at it!
How to prepare for a job interview at T Hafan
✨Know the Shop Inside Out
Before your interview, take some time to familiarise yourself with the shop's mission, values, and community role. Understanding Tŷ Hafan’s commitment to providing excellent service and supporting families will help you demonstrate your alignment with their goals.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with both staff and volunteers. Be prepared to share examples of how you've built positive relationships in previous roles. Highlight your ability to motivate a team and create an inclusive environment, as this is crucial for the role.
✨Demonstrate Commercial Awareness
The role requires a keen eye for detail and commercial insight. Think about how you can contribute to maximising income and meeting KPIs. Bring specific examples of how you've successfully managed stock or improved sales in past positions to the table.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Prepare scenarios where you had to adapt quickly, manage a busy shop floor, or resolve customer issues. This will show your readiness to take ownership and keep the shop running smoothly.