Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Shop Manager in daily operations and lead a passionate team.
- Company: Join TÅ· Hafan, a charity making a real difference in the community.
- Benefits: Enjoy competitive pay, generous holiday, and health perks like a 24/7 online GP.
- Why this job: Be part of a fun, inclusive team while helping families in need.
- Qualifications: Retail experience and a passion for customer service are essential.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 24000 - 30000 £ per year.
We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours (3 days) per week. Located in Port Talbot, our well‑established shop is friendly and is at the heart of the local community.
About the shop: Our Port Talbot shop is located in the heart of the Aberafan Shopping Centre and is one of our two outlet‑format stores. It offers a combination of full‑price items and a wide range of clearance stock, much of which is transferred from our other shops to help maximise the income from every donation we receive. The store is supported by a fantastic and dedicated volunteer team who work incredibly hard to process and rotate a high volume of stock each week. Their efforts ensure the shop is always well stocked, offering plenty of variety for both new and returning customers. The team is passionate about raising both funds and awareness for the charity. They consistently create eye‑catching window displays, provide a warm welcome to everyone who visits, and embrace any opportunity to dress up – often delighting customers with their fun and creative fancy‑dress outfits. The shop trading times are Monday to Saturday 9am-5pm.
About the role: As a Deputy Shop Manager, you'll support the Shop Manager to maximise the income and contribution of the shops, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
About you: We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop. You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction. As well as supporting the Shop Manager with the day to day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in supporting the running of the shop, and help create a positive, inclusive and fun team culture. You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day – whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid. You’re flexible, reliable and ready to take ownership when needed – confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.
The benefits of working for TÅ· Hafan include:
- Group Personal Pension Scheme with an employer contribution of 5%
- Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE)
- Life Assurance (Death in Service benefit)
- A comprehensive induction plan and learning and development opportunities
- Employee assistance programme, which provides a range of free services including counselling, financial and legal support
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme, technology and mobile phone benefit
- Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
- Retail bonus scheme (subject to Shop Performance)
About our Retail department: Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life‑limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals. Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric‑a‑brac and household goods) to the general public, a small amount of bought‑in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a Salaried Sales Assistant and a team of volunteers.
About Ty Hafan’s ambition: When a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
Our Vision: A Wales where every child with a life‑shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.
Our Values: At TÅ· Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values.
Deputy Shop Manager (Port Talbot) employer: T Hafan
Contact Detail:
T Hafan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager (Port Talbot)
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Port Talbot shop, chat with the team, and soak up the vibe. This shows you’re genuinely interested and helps you connect with the local community.
✨Tip Number 2
Show off your people skills! During the interview, share examples of how you've built positive relationships in previous roles. Remember, they want someone who can lead and motivate the volunteer team, so let your personality shine!
✨Tip Number 3
Be ready to discuss your retail experience! Brush up on your knowledge of stock management and visual merchandising. They’ll want to see that you can keep the shop looking fab while driving sales and Gift Aid.
✨Tip Number 4
Don’t forget to highlight your passion for charity work! Talk about why you care about Tŷ Hafan’s mission and how you can contribute to their goals. This will show you’re not just in it for a job, but for a cause you believe in.
We think you need these skills to ace Deputy Shop Manager (Port Talbot)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about working with people and supporting the community. Share your experiences that highlight your passion for retail and charity work.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we're looking for in a Deputy Shop Manager. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure we receive your details correctly. Plus, it gives you a chance to explore more about TÅ· Hafan and our values while you're at it.
How to prepare for a job interview at T Hafan
✨Know the Charity Inside Out
Before your interview, take some time to research TÅ· Hafan and its mission. Understand their values and how they impact the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your People Skills
As a Deputy Shop Manager, you'll be working closely with both staff and volunteers. Prepare examples of how you've built positive relationships in previous roles. Highlight your ability to motivate a team and create a fun, inclusive environment.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can contribute to maximising income and meeting KPIs. Think about your past experiences in retail and how you’ve successfully managed stock or improved sales. Bring specific examples to the table!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage multiple tasks or handle difficult situations. Practise articulating your thought process and decision-making strategies.