Family Support Worker (Fixed Term Contract)

We have an exciting opportunity for a Family Support Worker to join our current Family Support Team within the Family Wellbeing and Outreach Services for a 6 month Fixed Term Contract.

About the role: An opportunity has arisen for a 6 month fixed term job share as a Family Support Worker. In this role you will organise and facilitate a range of inclusive events and groups in the hospice and community, helping family members build peer support, reduce isolation and strengthen their connection with Tŷ Hafan. You will use participation-based practice to support meaningful engagement, particularly with mums and female carers, as well as whole family groups. You will also provide needs-led engagement and one-to-one emotional support to family members, working under the direction of your line manager and alongside colleagues across the Family Support Team.

Key responsibilities:

• Organise and facilitate events and groups in the hospice and in community settings, shaped by the need of families.
• Support equitable access for families across the Tŷ Hafan catchment area.
• Contribute to engagement strategies, including appropriate use of Tŷ Hafan-facilitated social media and other communication methods.
• Provide one-to-one emotional support and mentoring interventions as directed by the Family Support Practitioner or line manager.
• Use assessment and risk awareness skills to identify when families may need additional support.
• Maintain accurate records and contribute to activity, outcome and impact reporting.
• Work collaboratively with colleagues, volunteers and teams across the organisation.

The post holder will be required to work 15 hours per week, across three days, from 10:00am to 3:00pm on Mondays, Tuesdays, and Wednesdays. We are looking for someone who can work flexibly when needed, including occasional weekends, to support the Charity's activities and services.

About you:

You will be personable, approachable, and able to work sensitively in a challenging environment. You will bring experience of facilitating groups, events or activities, and recent experience of providing emotional or practical support to adults, children or families. You will be confident working independently, able to maintain professional boundaries, and skilled in adapting your communication to different audiences. You will need a Diploma in Childcare or Health and Social Care, good IT skills including Microsoft 365, and the ability to travel across the catchment area.

Our employee benefits:

• 30 days’ annual leave plus Bank Holidays.
• The ability to continue with your NHS pension or to enter a Group Personal Pension Scheme with an employer contribution of 5%.
• Life assurance (death in service benefit).
• Wellbeing support and clinical supervision, available both on site and via external providers.
• Employee Assistance Program (EAP), which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health specialists.
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio.
• Investment in you and your professional development, including dedicated time for training.
• Cycle to work scheme.
• Discounted gym membership and shopping discounts.
• Subsidised meals, freshly prepared daily by our catering team.
• Free, secure onsite parking.

Tŷ Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates: All applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Closing date: 6th September 2026.