Assistant Facilities Manager

We have an exciting opportunity for an experienced Facilities and Health & Safety professional to join our team as an Assistant Facilities Manager.

About the role

The Assistant Facilities Manager leads the operational delivery of facilities services and day‑to‑day health and safety compliance across the Tŷ Hafan estate. Reporting to the Head of Estates and Facilities, the post holder line manages a small team, as well as a range of external contractors to deliver planned and reactive maintenance, statutory compliance, soft services and core health and safety processes across all sites. This is a hands‑on management role, requiring strong leadership of contractors, suppliers, staff and volunteers, acting as the visible point of contact for site users. The role is based at our Head Office and requires attendance onsite Monday to Friday 9.00am - 5.00pm.

Key responsibilities include:

• Leading and managing the day‑to‑day delivery of facilities services across all sites, supervising directly employed staff and volunteers to ensure high standards of service delivery.
• Managing contractor performance and supplier relationships, including procurement, contract review and ensuring value for money and quality of work.
• Overseeing planned and reactive maintenance programmes, prioritising and coordinating work to minimise disruption to hospice operations.
• Managing statutory and regulatory compliance across the estate, maintaining inspection and audit schedules and ensuring timely close‑out of actions.
• Leading on health and safety coordination, including risk assessments, incident management and embedding a positive safety culture among staff, contractors and volunteers.
• Managing budgets and expenditure relating to facilities and maintenance activity, reporting performance and risks to the Head of Estates and Facilities.

About you

As the ideal candidate you will have/be:

• Health & Safety Qualification (IOSH or NEBOSH).
• Experience of working as part of a team in a multi‑site Facilities Management environment managing soft and hard services, effectively managing reactive and planned maintenance tasks and contract procurement and supplier management.
• Good people management skills, able to develop and motivate others to succeed.
• Experience of facilitating statutory and regulatory building compliance and maintaining inspection schedules.
• Experience of health & safety coordination as well as identifying potential risk and opportunities, creating and evaluating risk assessments.
• Sound knowledge of Facilities, Property and Health and Safety legislation.
• Flexible, adaptable and solution focused, with a methodical approach to work.
• Excellent communication and service delivery skills.

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays.
• Group Personal Pension Scheme with an employer contribution of 5%.
• Life assurance- death in service benefit.
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts.
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio.
• Cycle to work scheme.
• Technology, mobile phone and will writing schemes.
• Discounted gym membership and shopping discounts.
• Free secured parking.

Tŷ Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

Our Vision: A Wales where every child with a life‑shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Please note: we may close the vacancy earlier should sufficient applications be received. Agencies need not apply. Candidates who have previously applied for this position need not reapply.