WORKING SUPERVISOR – LEAD SERVICE TECHNICIAN

Looking for a senior service technician role, or that first step into management with a growing and professional Agricultural Dealership? T H White Agriculture is expanding our New Holland dealership into Shropshire. We’re excited to announce the launch of a new regional depot (near Dorrington, just south of Shrewsbury). To support this new chapter, we’re recruiting a Supervisor/ Senior Service Technician to lead our brand-new team of Technicians. This is an important position. You’ll be setting the standards and upholding our reputation – ensuring our customers have the trusted advice, expert service and dependable aftersales care that has defined our name for generations. If you’re looking for more responsibility or the variety that a Supervisor role brings then we’d like to speak with you. You will be the kind of Service Technician who enjoys being ‘hands on’, helping your fellow engineers, liaising with customers and driving the depot’s operational performance each day.

Hours: 39 hours a week, Mon- Thurs 08:00-17:00 Fri - 08:00-16:00. Additional overtime (paid at time and a half) is available earlier and later should you wish to earn more.

Key Duties will Include:

• Management and delegation of daily jobs/workflow to the small team of Technicians.
• Supervising work in progress.
• Managing depot administration and paperwork, ensuring the accurate recording of jobs and invoicing of work.
• Customer communication and keeping customers updated with jobs.
• Proactive and positive people management skills with an ability to mentor the team on best practices & expectations.
• Hands-on workshop and field-based work servicing, maintaining, and repairing tractors, combines, forage harvesters, balers, and telehandlers.
• Conducting advanced fault diagnostics across mechanical, electrical, and hydraulic systems.
• Ensuring high standards of safety and workshop efficiency.

The Ideal Applicant:

• Proven technical expertise working on Tractors or Combine Harvesters within a similar Agri focused business.
• A recognised apprenticeship, C&G or NVQ in Land based engineering or a transferable qualification.
• Strong diagnostic ability across engines, hydraulic and electronic systems.
• A precise, methodical approach and pride in workmanship.
• Excellent communication skills.
• A customer-first attitude.

Benefits:

• A competitive salary, negotiable based on your expertise.
• Fully expensed company vehicle.
• Formal technical training, (should you not have New Holland experience) and additional management development plans.
• Annual reviews.
• 23.5 days holiday, rising to 26.5 days with service, plus Bank Holidays.
• Competitive company pension scheme offering employer contributions of up to 8.5%, with a combined total of 12.5% when you contribute! (subject to qualifying period).
• Additional option of joining the ‘salary sacrifice’ smart pension scheme.
• Life Assurance cover, up to 5 times salary with service.
• Employee Share Plan that provides our employees with a real stake in the business.
• Staff discounts on a huge variety of products at our stores.
• Structured long-term development routes into Master Technician, Technical Specialist, or Service & Senior Management roles.

T H WHITE are proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace. Apply now for a confidential & informal discussion.