Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to optimise customer service and drive operational excellence.
- Company: Join a leading dairy service provider with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, company car, pension, and extra holiday perks.
- Other info: Be part of a supportive culture that values well-being and career growth.
- Why this job: Make a real impact in the dairy industry while developing your leadership skills.
- Qualifications: Engineering background and proven management experience required.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Operations Director and the Sales Director, we are seeking a Dairy Service Operations Manager to join the team, primarily based out of our Frome Depot. The key focus of this position is to drive an outstanding customer experience by optimising resources to meet customer needs. The job holder is responsible for overall Service Department performance, including providing a full 24/7 Call out operation, full P&L, health & safety and compliance, coupled with developing and maintaining a highly engaged and motivated team. This role is key in the overall performance of our Dairy division.
Hours: Full Time: Additional hours required to meet operational requirements of the business.
Key Duties will Include:
- To provide technical support to our customers and provide resolutions/solutions on a timely basis.
- Ensure that the invoicing is done in a timely manner, no longer than 10 days after completion of work.
- Ensure dispute invoices are dealt with within 30 days from an issue being raised by a customer.
- Escalate concerns using appropriate tools as necessary to our manufacturers/management.
- Work alongside the Dairy Sales and Parts teams to drive retail success.
- Visiting key customers on a regular basis.
- Achieving and exceeding required goals set by manufacturers.
- Evaluate the training needs of the team, and define an action plan for further training to ensure that we develop and support team members.
- Carry out 1-2-1s and yearly appraisals with the team.
- Review monthly: Turnover and Profit Cost of the department.
- Review on a quarterly basis: Technician performance via Dealer Manager System reports, Training needs, H & S issues.
The Ideal Applicant:
Preferred Qualifications:
- Relevant engineering certifications.
Required Experience:
- Proven track record in managing a workshop structure.
- Proven track record in developing the best culture.
- Engineering background.
- Industry knowledge preferable.
Essential Skills:
- Understanding of Service KPI’s and how to influence them to provide the best return.
- Exceptional communication skills.
- Passion for delivering excellent customer service.
- Effectively manage change and be flexible.
- Capable of building strong relationships.
- Positive role model and strong motivator.
- Excellent administration skills – able to demonstrate a high level of accuracy.
- Ability to work on own initiative.
Benefits:
- A company car/vehicle will be part of the package.
- Market surveyed salary – reviewed annually.
- Employer contributory pension/death in service cover.
- Share Plan.
- Staff accounts at every branch with discounted prices (after probation period).
- Extra holiday entitlement – after a certain number of years.
- Company sick pay after qualifying period.
- Role-specific company clothing/uniform.
- Recognition and support for health and work-related well-being.
Service Operations Manager in Wales employer: T H White Ltd
Contact Detail:
T H White Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to people in the dairy industry or related fields. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in service operations. This will help you showcase how you can drive an outstanding customer experience.
✨Tip Number 3
Practice your communication skills! As a Service Operations Manager, you'll need to demonstrate exceptional communication. Role-play common interview questions with a friend to build confidence and clarity in your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Operations Manager in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your relevant experience in managing workshops and driving customer satisfaction, as these are key for us at StudySmarter.
Showcase Your Skills: Don’t forget to showcase your exceptional communication skills and ability to manage change. We want to see how you can influence Service KPIs and build strong relationships with customers and team members.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about delivering excellent customer service. Share specific examples of how you've developed a positive culture in previous roles, as this is super important for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at T H White Ltd
✨Know Your Stuff
Make sure you brush up on your engineering knowledge and service KPIs. Be ready to discuss how you've managed a workshop structure in the past and how you can influence performance metrics to enhance customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've developed team culture and motivated staff. Think about specific instances where you've carried out appraisals or identified training needs, as this will demonstrate your capability to lead and engage a team effectively.
✨Customer Service is Key
Be ready to share your experiences in delivering exceptional customer service. Highlight any situations where you resolved disputes or provided technical support, as this aligns perfectly with the role's focus on optimising customer experience.
✨Ask Smart Questions
Prepare insightful questions about the company's operations and their approach to health and safety compliance. This shows your genuine interest in the role and helps you understand how you can contribute to the Dairy division's success.