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- Tasks: Coordinate service calls and manage customer requests in a fast-paced environment.
- Company: Join Palfinger UK, part of the family-run T H White group, dedicated to employee satisfaction.
- Benefits: Enjoy 23.5 days holiday, competitive pension, life assurance, and staff discounts.
- Why this job: Be part of a supportive team that values your contributions and offers career growth.
- Qualifications: Strong admin skills and communication abilities; experience in service coordination is a plus.
- Other info: Fixed three-shift rotating system; must be able to commit to set shifts.
The predicted salary is between 24000 - 36000 £ per year.
Join our busy and friendly Service Control Team in Devizes as a full-time Service Call Co-ordinator. This role is ideal for organised, customer-focused individuals who enjoy fast-paced administration and keeping things running smoothly.
About the Role:
We build and maintain the premium Palfinger lorry-mounted cranes used by customers across the country. Our co-ordinators help to organise and book repairs, services and emergency breakdown jobs for our customers.
You’ll handle incoming calls and emails, quickly identifying the nature of the issue and raising accurate service orders on our internal system.
Hours:
This is afull-time, permanent roleworking39 hours per weekon afixed three-shift rotating system— please only apply if you can commit to the set shifts below, as these cannot be changed:
- Week 1 (Early Shift):
Mon–Thurs: 07:00–16:00, Fri: 07:00–15:00 - Week 2 (Core Shift):
Mon–Thurs: 08:00–17:00, Fri: 08:00–16:00 - Week 3 (Late Shift):
Mon–Thurs: 08:30–17:30, Fri: 09:00–17:00
Key Duties will Include:
- Answer incoming breakdown and service requests via phone and email
- Log service calls accurately and efficiently into the system
- Prioritise urgent requests and ensure timely follow-up
- Communicate clearly with customers and internal teams
- Support our service controllers to meet deadlines and targets
The Ideal Applicant:
We’re looking for someone who can bring a positive, proactive attitude to the team, with strong communication skills and the ability to juggle tasks calmly under pressure.
Preferred Skills & Experience:
- Experience in service control, service coordination or asset management roles is an advantage – however if you have strong administration skills we’d like to hear from you.
- You must be confident with MS Outlook, Word, Excel and internal company IT systems.
- Clear and professional verbal and written communication standards, with the confidence to liaise with external customers.
- Strong time management and organisational skills
- Able to work well in a fast-paced team environment
Benefits:
Company Benefits
Palfinger UK are proud to be part of the wider, family run T H White group. We believe that people are our most important and valuable asset, and it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.
We offer a great range of company benefits that reward you now and as your career progresses, including:
- 23.5 days holiday entitlement rising to 26.5 days with service + Bank Holidays
- Competitive company pension scheme offering employer contributions of up to 8.5%, with a combined total of 12.5% when you contribute! (subject to qualifying period).
- Additional option of joining the ‘salary sacrifice’ smart pension scheme.
- Life Assurance cover providing up to 5 times salary with service.
- Share Plan – providing our employees with a real stake in the business.
- Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
- Staff discounts on a huge variety of products (such as clothing, footwear, household and selected machinery lines) at our stores.
- Robust and thorough training ensuring that you feel you have the support necessary to be a success.
T H WHITE is proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.
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Service Call Co-ordinator employer: T H White Ltd
Contact Detail:
T H White Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Call Co-ordinator
✨Tip Number 1
Familiarise yourself with the Palfinger products and services. Understanding the technical aspects of the lorry-mounted cranes will help you communicate effectively with customers and identify their needs quickly.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling incoming calls, being clear and concise will make a great impression on both customers and your future team.
✨Tip Number 3
Get comfortable with MS Outlook, Word, and Excel. Since these tools are essential for logging service calls and managing schedules, being proficient will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive under pressure, which is crucial for this role.
We think you need these skills to ace Service Call Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of a Service Call Co-ordinator. Tailor your application to highlight relevant skills and experiences that match these requirements.
Highlight Relevant Experience: If you have experience in service control or administration, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how your past roles have prepared you for this position.
Showcase Communication Skills: Since the role requires clear communication with customers and internal teams, include examples of how you've effectively communicated in previous jobs. This could be through handling customer inquiries or collaborating with colleagues.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention your organisational skills and ability to work under pressure, as these are crucial for a fast-paced environment like the one described in the job listing.
How to prepare for a job interview at T H White Ltd
✨Show Your Organisational Skills
As a Service Call Co-ordinator, you'll need to demonstrate your ability to stay organised. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised urgent requests. This will show that you can handle the fast-paced environment.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice clear and professional verbal communication. You might be asked to role-play a customer call, so be ready to showcase your ability to communicate effectively with both customers and internal teams.
✨Familiarise Yourself with Relevant Software
Since the job requires proficiency in MS Outlook, Word, and Excel, brush up on these applications before the interview. Be prepared to discuss how you've used these tools in previous roles, as this will demonstrate your readiness for the position.
✨Demonstrate a Positive Attitude
The ideal candidate should bring a positive and proactive attitude to the team. During the interview, express your enthusiasm for the role and the company. Share instances where your positive outlook helped you overcome challenges in a work setting.
