At a Glance
- Tasks: Deliver technical support and expertise for Kress products across the southern territories.
- Company: Join T H WHITE, a company dedicated to employee satisfaction and development.
- Benefits: Competitive salary, pension scheme, discounts, extra holidays, and health support.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Be a key player in driving customer satisfaction and product adoption with innovative technology.
- Qualifications: Strong technical understanding of Groundcare equipment and experience in installation or service roles.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for delivering technical product support and application expertise across the full Kress range throughout our territories in the south, including Marlborough, Frome, Stockbridge, Knockdown & Fosse Cross; supporting professional and domestic customers, ensuring effective demonstrations, installation, commissioning, and aftersales support, working closely with depot teams to drive sales conversion, product adoption, and customer satisfaction.
Hours: Monday - Friday 8:00am to 5:00pm
Key Duties will Include:
- Technical Sales Support
- Provide technical sales support to depot staff and Groundcare sales teams
- Deliver product demonstrations and support customer product evaluation; advice on correct products across robotics, hand tools, and battery systems
- Support sales conversion for both professional and domestic customers
- Installation & Commissioning
- Deliver installation and setup of robotic mowers (RTK and wired systems)
- Commission systems on-site and ensure optimal performance
- Provide handover and operator training to customers
- Support more complex installations (RTK mapping, multi-zone setups)
- Customer Technical Support
- Act as regional lead for technical queries and troubleshooting
- Support onboarding and early-stage customer use
- Deliver both remote and on-site technical support and ensure successful adoption of Kress technology
- Aftersales & Service Support
- Work closely with regional Service and Parts teams, support repairs, maintenance / service contract delivery
- Promote and support service packages and recurring revenue opportunities
- Manage seasonal service workload within the region
- Customer Relationship & Business Support
- Maintain strong relationships with key customers in the region
- Support repeat business and long-term product performance
- Identify upgrade, accessory, & cross-sell opportunities, provide feedback on customer needs / regional trends
- Marketing, Demonstration Support & Training
- Supporting depot open days, events, and regional demonstrations. Act as product expert at trade shows and customer events.
- Supporting local marketing initiatives to grow Kress awareness
- Assist with delivery of regular product training and support capability development across the wider team
The Ideal Applicant:
- Strong technical understanding of Groundcare equipment and / or experience in turf, agricultural, construction equipment, and / or installation, commissioning or service roles
- Ability to diagnose faults and provide solutions
- Confident delivering demonstrations and training
- Knowledge of robotic mower systems and battery technology
- Multi-site dealership or territory-based support experience
Benefits:
At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:
- Market surveyed salary – reviewed annually
- Employer contributory pension/ death in service cover
- Share Plan
- Division cross-sell incentive scheme
- Staff accounts at every branch with discounted prices
- Extra holiday entitlement – after a certain number of years
- Company sick pay after qualifying period
- Role-specific company clothing/uniform
- Recognition and support for health and work-related well-being
Kress Product Support & Technical Specialist (SOUTH) employer: T H White Ltd
T H White Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and satisfaction. With a focus on training programs and career progression, employees in North East England can expect to grow their skills while working with advanced technology in a dynamic environment. The competitive salary and extensive benefits further enhance the appeal of joining this dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Kress Product Support & Technical Specialist (SOUTH)
✨Network through Industry Events
Look out for agricultural engineering expos and trade shows – they're golden opportunities! Attend these events to meet professionals from companies like T H White Ltd and chat about their work. Being present in person can create connections that lead to job openings!
✨Join Agricultural Engineering Groups
Get involved in online communities and forums focused on agricultural engineering. Platforms like LinkedIn and specialised Facebook groups are great spots to join discussions, share insights, and even find job posts! Engaging with fellow enthusiasts can also lead to potential referrals.
✨Show Off Your Skills
Create a portfolio showcasing any projects or relevant work you've done in agricultural engineering. Whether it's design work, projects from uni, or even side gigs, having a visual representation of your skills can really catch the eye of hiring managers at places like T H White Ltd.
✨Keep an Eye on Job Boards
Besides company websites, check out niche job boards specific to agricultural engineering. Sites like AgCareers or Engineering Jobs can have listings that align with roles at T H White Ltd. Applying through various channels increases your chances of landing that full-time gig.
We think you need these skills to ace Kress Product Support & Technical Specialist (SOUTH)
Some tips for your application 🫡
Show Off Your Relevant Experience:In agricultural engineering, it's all about practical experience. Highlight any projects or internships you've been involved in that showcase your skills in machinery, crop management, or sustainability practices. Use specifics to give us a clear picture of what you've accomplished and how it relates to the role at T H White Ltd.
Get Technical with Your CV:Make sure your CV showcases technical competencies relevant to agricultural engineering. List any specific software tools or engineering techniques you're familiar with, as well as any certifications related to agricultural practices or environmental regulations. This gives us a good insight into your skill set for the Kress Product Support & Technical Specialist (SOUTH) position.
Tailor Your Cover Letter to Our Values:When writing your cover letter, take the time to reflect on how your personal values align with those of T H White Ltd. We want to see your passion for sustainable agriculture and how your engineering background can help us achieve our goals. Share what motivates you in this field, and let your personality shine through!
Don't Forget About Your Portfolio:If you've worked on design or engineering projects, consider including a portfolio to back up your application. This could be anything from photos of completed projects to detailed reports or analyses you've done. It’s an excellent way to visually demonstrate your skills and help us see your potential fit for the full-time Kress Product Support & Technical Specialist (SOUTH) role.
How to prepare for a job interview at T H White Ltd
✨Master Your Technical Know-How
As an agricultural engineering candidate, you need to showcase your understanding of key concepts like irrigation systems, soil mechanics, and machinery design. Brush up on technical questions that could come your way, especially those related to recent advancements in agricultural technology, and be prepared to discuss how you've applied these in real-world situations.
✨Showcase Your Problem-Solving Skills
Highlight specific examples where you solved complex engineering problems, particularly those relevant to agriculture. Think about challenges you’ve faced during projects or your coursework and be ready to explain your thought process and the outcomes; interviewers will love to see your practical experience in action.
✨Prepare Your Portfolio of Projects
Having a portfolio can be a game changer for a full-time role in agricultural engineering. Showcase any relevant projects you've worked on—be they internships, academic assignments, or personal projects. Make sure to highlight the tools and techniques you used and how they can be applicable to the role at T H White Ltd.
✨Understand the Industry Trends
Get clued up on the latest trends affecting agricultural engineering, like automation, sustainability practices, and precision agriculture. This shows your passion for the field and helps you to discuss how your skills can contribute to T H White Ltd’s goals in navigating these trends.
