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- Tasks: Support customers and engineers with machinery parts and product enquiries.
- Company: Join a reputable agricultural equipment supplier with a focus on quality and service.
- Benefits: Competitive pay, generous holiday, pension scheme, and staff discounts.
- Why this job: Build your knowledge in agriculture while developing a long-term career in a growing business.
- Qualifications: Interest in agriculture and strong communication skills are essential.
- Other info: Comprehensive training and opportunities for career advancement await you.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for a Parts Advisor to join our busy Agricultural team in our Knockdown depot. This is a hands-on role at the centre of our operations. You’ll support customers and engineers with machinery parts and product enquiries, helping keep their machines running and customers satisfied. We supply and maintain high-quality agricultural equipment from some of the world’s most trusted machinery brands. Our reputation is built on strong knowledge, reliable service, and people who take pride in doing the job properly. With continued growth and investment across the business, this role offers more than just a job. It’s a chance to build your knowledge, gain confidence, and develop into a more senior position over time.
Hours
Monday to Friday (8:00am – 5:30pm). Applicants must have the flexibility to be part of a weekend rota covering Saturday and Sunday and undertake additional hours during seasonal farming peaks.
Responsibilities
- Serving agricultural and groundcare customers, and our engineers with parts and technical queries.
- Communicating in-person, over the phone and via email.
- Ordering parts and managing supplier relationships.
- Producing quotations and processing invoices.
- Maintaining accurate stock control and supporting stock input.
- Keeping the parts department organised, compliant, and running smoothly.
- Helping to grow parts sales by noticing opportunities and supporting the wider team.
Ideal Applicant / Qualifications
- Parts experience is desirable; however what’s needed is an interest in agriculture/farming or groundcare, along with a willingness to learn the complexities of parts that is needed for agricultural machinery.
- A team player who can work under pressure and adapt quickly.
- A practical mindset with a focus on solving problems.
- Confidence to identify opportunities and upsell where appropriate.
- Strong communication skills and a genuine focus on customer service.
- UK driving licence.
Benefits
- A competitive hourly rate.
- Annual pay reviews.
- 23.5 days holiday, rising to 26.5 days with service, plus Bank Holidays.
- Competitive company pension scheme offering employer contributions of up to 8.5%, with a combined total of 12.5% when you contribute.
- Additional option of joining the ‘salary sacrifice’ smart pension scheme.
- Life Assurance cover, up to 5 times salary with service.
- Employee share Plan – providing our employees with a real stake in the business.
- Cross-divisional career development plans, providing you with a range of future job opportunities across our large organisation.
- Staff discounts on a huge variety of products at our stores.
- Comprehensive training ensuring that you feel you have the support necessary to be a success.
This role suits someone who enjoys being relied upon, takes pride in doing things properly, and wants to build a long-term career in a stable and growing business. For the right person, this can develop into more senior or specialist roles as your experience grows.
T H WHITE are proud to be an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.
PARTS ADVISOR – KNOCKDOWN employer: T H WHITE Group
Contact Detail:
T H WHITE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PARTS ADVISOR – KNOCKDOWN
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with customers and engineers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at T H WHITE.
We think you need these skills to ace PARTS ADVISOR – KNOCKDOWN
Some tips for your application 🫡
Show Your Passion for Agriculture: Make sure to highlight your interest in agriculture or groundcare in your application. We love candidates who are genuinely excited about the industry and eager to learn more about the parts that keep machinery running smoothly.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Parts Advisor role. We want to see how your background aligns with our needs, so make it personal and relevant.
Demonstrate Your Communication Skills: Since this role involves a lot of customer interaction, showcase your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at T H WHITE Group
✨Know Your Parts
Familiarise yourself with common agricultural machinery parts and their functions. This will not only help you answer technical questions but also show your genuine interest in the role and industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you solved problems or went the extra mile to satisfy a customer, as this is crucial for the Parts Advisor role.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team, especially under pressure. Share experiences where you collaborated with others to achieve a common goal, as teamwork is key in this busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth, training opportunities, and the parts department's role in customer satisfaction. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.