At a Glance
- Tasks: Lead a dynamic team to optimise customer service and drive operational excellence.
- Company: Join a leading dairy service provider with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, company car, pension, and extra holiday perks.
- Other info: Be part of a supportive culture that values well-being and career growth.
- Why this job: Make a real impact in the dairy industry while developing your leadership skills.
- Qualifications: Engineering background and proven management experience required.
The predicted salary is between 40000 - 50000 € per year.
Reporting to the Operations Director and the Sales Director, we are seeking a Dairy Service Operations Manager to join the team, primarily based out of our Frome Depot. The key focus of this position is to drive an outstanding customer experience by optimising resources to meet customer needs. The job holder is responsible for overall Service Department performance, including providing a full 24/7 call‑out operation, full P&L, health & safety and compliance, coupled with developing and maintaining a highly engaged and motivated team. This role is key in the overall performance of our Dairy division.
Hours: Full Time: Additional hours required to meet operational requirements of the business.
Key Duties Will Include:
- To provide technical support to our customers and provide resolutions/solutions on a timely basis.
- Ensure that the invoicing is done in a timely manner, no longer than 10 days after completion of work.
- Ensure dispute invoices are dealt with within 30 days from an issue being raised by a customer.
- Escalate concerns using appropriate tools as necessary to our manufacturers/management.
- Work alongside the Dairy Sales and Parts teams to drive retail success.
- Visiting key customers on a regular basis.
- Achieving and exceeding required goals set by manufacturers.
- Evaluate the training needs of the team, and define an action plan for further training to ensure that we develop and support team members.
- Carry out 1‑2‑1s and yearly appraisals with the team.
- Review monthly: Turnover and Profit Cost of the department.
- Review on a quarterly basis: Technician performance via Dealer Manager System reports, Training needs, H & S issues.
Preferred Qualifications:
- Relevant engineering certifications.
Required Experience:
- Proven track record in managing a workshop structure.
- Proven track record in developing the best culture.
- Engineering background.
- Industry knowledge preferable.
Essential Skills:
- Understanding of Service KPI’s and how to influence them to provide the best return.
- Exceptional communication skills.
- Passion for delivering excellent customer service.
- Effectively manage change and be flexible.
- Capable of building strong relationships.
- Positive role model and strong motivator.
- Excellent administration skills – able to demonstrate a high level of accuracy.
- Ability to work on own initiative.
Benefits:
- A company car / vehicle will be part of the package.
- Market surveyed salary – reviewed annually.
- Employer contributory pension/ death in service cover.
- Share Plan.
- Staff accounts at every branch with discounted prices (after probation period).
- Extra holiday entitlement – after a certain number of years.
- Company sick pay after qualifying period.
- Role‑specific company clothing/uniform.
- Recognition and support for health and work‑related well‑being.
Service Operations Manager in Frome employer: T H WHITE Group
Join our dynamic team as a Dairy Service Operations Manager at our Frome Depot, where we prioritise an outstanding customer experience and foster a culture of engagement and motivation. With competitive benefits including a company vehicle, annual salary reviews, and opportunities for professional development, we are committed to supporting your growth while ensuring a positive work environment that values health and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Frome
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in managing teams and driving customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Operations Manager in Frome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Manager role. Highlight your relevant experience in managing teams and optimising resources, as well as any engineering certifications you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can drive performance in our Dairy division. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage a workshop structure and develop a positive culture. Numbers speak volumes, so if you've improved KPIs or led successful projects, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter in one go. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at T H WHITE Group
✨Know Your Numbers
As a Service Operations Manager, you'll need to be familiar with key performance indicators (KPIs) and financial metrics. Brush up on your understanding of P&L statements and how to influence service KPIs. Be ready to discuss how you've used these metrics in past roles to drive performance.
✨Showcase Your Customer Service Passion
This role is all about delivering an outstanding customer experience. Prepare examples of how you've gone above and beyond for customers in previous positions. Highlight your communication skills and how you build strong relationships with clients and team members alike.
✨Demonstrate Leadership Skills
You'll be responsible for developing and motivating your team, so come prepared with examples of how you've successfully led teams in the past. Discuss your approach to training and appraisals, and how you foster a positive culture within your team.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in this role, such as handling disputes or managing change, and prepare structured responses that showcase your critical thinking and adaptability.
