Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to optimise customer service and drive operational excellence.
- Company: Join a leading dairy service provider with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, company car, pension, and extra holiday perks.
- Why this job: Make a real impact in the dairy industry while developing your leadership skills.
- Qualifications: Engineering background and proven management experience required.
- Other info: Be part of a supportive culture that values well-being and career growth.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Operations Director and the Sales Director, we are seeking a Dairy Service Operations Manager to join the team, primarily based out of our Frome Depot. The key focus of this position is to drive an outstanding customer experience by optimising resources to meet customer needs. The job holder is responsible for overall Service Department performance, including providing a full 24/7 call‑out operation, full P&L, health & safety and compliance, coupled with developing and maintaining a highly engaged and motivated team. This role is key in the overall performance of our Dairy division.
Hours: Full Time: Additional hours required to meet operational requirements of the business.
Key Duties Will Include:
- To provide technical support to our customers and provide resolutions/solutions on a timely basis.
- Ensure that the invoicing is done in a timely manner, no longer than 10 days after completion of work.
- Ensure dispute invoices are dealt with within 30 days from an issue being raised by a customer.
- Escalate concerns using appropriate tools as necessary to our manufacturers/management.
- Work alongside the Dairy Sales and Parts teams to drive retail success.
- Visiting key customers on a regular basis.
- Achieving and exceeding required goals set by manufacturers.
- Evaluate the training needs of the team, and define an action plan for further training to ensure that we develop and support team members.
- Carry out 1‑2‑1s and yearly appraisals with the team.
- Review monthly: Turnover and Profit Cost of the department.
- Review on a quarterly basis: Technician performance via Dealer Manager System reports, Training needs, H & S issues.
Preferred Qualifications:
- Relevant engineering certifications.
Required Experience:
- Proven track record in managing a workshop structure.
- Proven track record in developing the best culture.
- Engineering background.
- Industry knowledge preferable.
Essential Skills:
- Understanding of Service KPI’s and how to influence them to provide the best return.
- Exceptional communication skills.
- Passion for delivering excellent customer service.
- Effectively manage change and be flexible.
- Capable of building strong relationships.
- Positive role model and strong motivator.
- Excellent administration skills – able to demonstrate a high level of accuracy.
- Ability to work on own initiative.
Benefits:
- A company car / vehicle will be part of the package.
- Market surveyed salary – reviewed annually.
- Employer contributory pension/ death in service cover.
- Share Plan.
- Staff accounts at every branch with discounted prices (after probation period).
- Extra holiday entitlement – after a certain number of years.
- Company sick pay after qualifying period.
- Role‑specific company clothing/uniform.
- Recognition and support for health and work‑related well‑being.
Dairy – Service Operations Manager in Frome employer: T H WHITE Group
Contact Detail:
T H WHITE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dairy – Service Operations Manager in Frome
✨Tip Number 1
Network like a pro! Reach out to people in the dairy industry or related fields. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for delivering excellent customer service and being a positive role model.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience managing a workshop structure, being articulate and confident can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dairy – Service Operations Manager in Frome
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dairy Service Operations Manager role. Highlight your relevant experience in managing service departments and any engineering certifications you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how you can drive an outstanding customer experience. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage a workshop structure and develop a positive culture. Numbers speak volumes, so if you’ve improved KPIs or team performance, shout about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at T H WHITE Group
✨Know Your Dairy Stuff
Make sure you brush up on your knowledge of the dairy industry and service operations. Understand key performance indicators (KPIs) relevant to the role and be ready to discuss how you've influenced them in past positions.
✨Showcase Your Leadership Skills
This role requires a strong team leader, so be prepared to share examples of how you've developed and motivated teams in the past. Highlight any experience with training needs assessments and how you've successfully implemented action plans.
✨Customer Service is Key
Since the focus is on delivering an outstanding customer experience, come armed with examples of how you've gone above and beyond for customers. Discuss your approach to resolving disputes and ensuring timely invoicing.
✨Be Ready for Change
Flexibility and change management are crucial in this role. Prepare to talk about times when you've effectively managed change within a team or department, and how you adapted to new challenges while maintaining high standards.