At a Glance
- Tasks: Lead a dynamic team in delivering exceptional service and managing workshop operations.
- Company: Join TC Harrison JCB, a top JCB dealership with a strong customer focus.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Embrace continuous learning and development in a fast-paced setting.
- Why this job: Make a real impact on customer experiences in the construction equipment industry.
- Qualifications: Strong leadership skills and experience in service management are essential.
The predicted salary is between 29700 - 36300 £ per year.
Are you a natural leader who thrives in the fast-paced, results-driven world of construction equipment?
Do you dream of making a real impact on customers’ experience?
If so, join TC Harrison JCB, a leading JCB dealership renowned for its exceptional service and commitment to customer satisfaction.
As a Service Controller, you will ensure smooth operations and deliver top-notch service, leaving customers happy and productive.
Leveraging over 50-years of legacy and a strategic network of six depots across Yorkshire, Nottinghamshire, Lincolnshire, Derbyshire, and the North East, TC Harrison JCB offers a dynamic and rewarding career opportunity.
Are you who we are looking for to join us as our Service Controller in Chapeltown , Sheffield?
- Mastermind workflow: Manage daily tasks for workshop and field technicians, maximising resource utilisation and adhering to manufacturer standards.
- Become the customer champion: Handle inquiries, create and manage digital job cards, and ensure an accurate recording of Labour & parts, exceeding expectations every step of the way.
- Cost control expert: Monitor operating costs (including overheads) and implement strategies to stay within budget while maintaining quality service.
- Inspire and lead: Set high standards, foster a positive and engaged team environment, and ensure performance levels are maintained.
- Deliver service excellence: Meet and exceed TC Harrison’s renowned customer service standards, both internally and externally.
- Quote with confidence: Provide accurate repair quotes based on your technical expertise.
- Safety first: Ensure employee safety by adhering to policies, conducting audits, developing improved safety plans, and investigating near misses/incidents.
- Maintain meticulous records: Track vehicle maintenance and compliance accurately, including external work and invoicing.
- Support the Depot Manager: Provide performance updates, address staffing anomalies, and work collaboratively to solve challenges.
- Be a team player: Comply with company policies and procedures, demonstrating your commitment to excellence.
- Never Stop Learning: Participate in depot meetings, share knowledge, and embrace opportunities for personal and professional development.
- Ability to coach and mentor staff.
- Strong Organisational experience.
- Motivates and leads staff through positive engagement and open communication.
- Identifies and shares best practices to develop the operation as a whole.
- Possesses good analytical and numerical skills.
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Service Controller in Sheffield employer: T.C.Harrison JCB
At TC Harrison JCB, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and safety. Our Lincoln depot provides a dynamic environment where employees can grow their skills in yard operations while enjoying competitive benefits and opportunities for career advancement within the company. Join us to be part of a dedicated team that ensures operational excellence and maintains high standards in our facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Sheffield
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like T.C.Harrison JCB, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Controller at T.C.Harrison JCB.
We think you need these skills to ace Service Controller in Sheffield
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at T.C.Harrison JCB
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
