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- Tasks: Provide exceptional customer support and solve problems for social housing customers.
- Company: Join T Brown Group, a supportive team in Wrexham.
- Benefits: Enjoy 33 days holiday, flexible hours, and career progression.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed, just compassion and a willingness to learn.
- Other info: Extensive training and internal progression opportunities available.
The predicted salary is between 24000 - 33600 £ per year.
T Brown Group are looking for enthusiastic Customer Service Agents to join our talented team in Wrexham.
£24,000 per Annum
37.5 Hours per Week, 7.5 hours per day shifted between 7.00am – 8.00pm Monday – Sunday, 5 days out of 7 rotations
Benefits:
- 33 days holiday
- Flexible working hours
- Career progression
- Training Courses funded to support Professional Development
- Pension
- Employee Assistance Program
- Company Sick Pay
- Volunteering Allowance
What will you be doing?
As one of our Customer Service Agents, you will be at the front-line of our exceptional team who ensure that our social housing customers are kept warm and comfortable throughout the year. Our Customer Service Team deliver inbound telephone support and assistance to our customers and, with the backup of our technical experts, help to solve their problems. T Brown Group offer support and encouragement to each employee, through extensive training and development allowing you to progress within your chosen field; whether this is as one of our Customer Service Representatives or within one of our many internal progression opportunities.
What do you need?
Compassion and a willingness to learn, we can teach you the rest!
FEATURED JOB in Wrexham employer: T Brown Group
Contact Detail:
T Brown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FEATURED JOB in Wrexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on T Brown Group. Understand their values and what they stand for, especially in customer service. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Show your passion! When you're chatting with the team, let your enthusiasm for helping others shine through. Share any relevant experiences where you've gone above and beyond for customers, as this will highlight your commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace FEATURED JOB in Wrexham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to help our customers feel warm and comfortable.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant experience in customer service or problem-solving to catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at T Brown Group
✨Know the Company
Before your interview, take some time to research T Brown Group. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Compassion
As a Customer Service Agent, compassion is key. Prepare examples from your past experiences where you've demonstrated empathy and problem-solving skills. This will highlight your suitability for the role and align with what T Brown Group is looking for.
✨Practice Common Questions
Anticipate common interview questions related to customer service, such as handling difficult customers or resolving complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, career progression opportunities, or the team culture. This shows that you’re proactive and genuinely interested in growing with T Brown Group.
